At a Glance
- Tasks: Assist customers with vehicle servicing and repairs while ensuring top-notch service.
- Company: Join a prestigious, family-run dealership with over 100 years of history.
- Benefits: Earn up to £32,000 plus bonuses, enjoy 30 days holiday, and receive ongoing training.
- Other info: Dynamic work environment with clear career progression opportunities.
- Why this job: Make a real impact in customer satisfaction and grow your career in the automotive industry.
- Qualifications: 1-2 years as a Service Advisor with strong customer service skills.
The predicted salary is between 32000 - 35000 £ per year.
Experienced Vehicle Service Advisor Opportunity at a prestigious Tewkesbury dealership. Our client, a reputable franchise-approved car dealership in Tewkesbury with a history spanning over 100 years, is seeking to appoint an experienced Vehicle Service Advisor. This is an excellent opportunity for a dedicated automotive professional to join a well-established, family-run business that offers a supportive environment, attractive benefits, and clear career progression.
Benefits:
- Up to £32,000 basic salary, depending on experience
- Uncapped performance-related bonuses, with OTE approximately £35,000 per annum
- 30 days holiday including bank holidays
- Manufacturer-accredited training and ongoing professional development
- Staff discounts on new and used vehicles, servicing, and parts
- Contributory pension scheme
- Death in service benefits
- Working hours: Monday to Friday, 8:00am to 5:30pm, with 1 in 4/5 Saturdays, 8:30am to 12:30pm
- Career progression within a renowned, long-established business
Duties:
- Greet customers in the Service Department and professionally book their vehicles in for repairs and servicing
- Liaise extensively with the workshop to chase work in progress and ensure timely completion
- Advise and influence customers on minor vehicle technical issues and additional products or services
- Maintain clear communication with customers regarding vehicle progress and prepare and take payments for work completed
- Upsell suitable services and maintenance options to maximise customer satisfaction and dealership targets
- Coordinate with manufacturers to authorise warranty repairs and manage warranty procedures efficiently
- Ensure high standards of customer service are delivered, fostering repeat business and customer loyalty
- Record and update customer and vehicle information accurately, utilising dealership management systems
Requirements:
- Minimum of 1-2 years’ experience as a Service Advisor or similar role within an automotive dealership or garage environment
- Strong customer service and relationship building skills
- Organised with excellent communication skills
- IT proficiency, ideally with experience using Autoview dealer management system (non-essential)
- Valid driving license and residence within reasonable commuting distance of Tewkesbury
- Knowledge of automotive warranty procedures and liaising with manufacturers (desirable)
This is a career-enhancing role offering a competitive salary, bonus scheme, and comprehensive training within a well-regarded automotive business. It is an opportunity not to be missed for motivated Service Advisors passionate about delivering excellent customer care.
Service Advisor in Tewkesbury employer: Career Choices Dewis Gyrfa Ltd
Join a prestigious, family-run dealership in Tewkesbury with over 100 years of history, where your career as a Service Advisor will flourish in a supportive and dynamic environment. Enjoy competitive salaries, uncapped bonuses, and extensive training opportunities, all while being part of a team that values customer satisfaction and employee growth. With a commitment to work-life balance and a culture that prioritises professional development, this is an exceptional place for automotive professionals seeking meaningful and rewarding employment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the dealership and be ready to discuss how your experience aligns with their values and customer service standards. Practise common interview questions and think about how you can showcase your skills in upselling and customer communication.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Advisor in Tewkesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how you can contribute to our family-run business. Keep it friendly and professional, just like us!
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. We love candidates who can build relationships with customers and keep them informed throughout the service process.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around vehicle servicing and warranty procedures. Being able to discuss technical issues confidently will impress the interviewers and show that you're serious about the role.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you’ve resolved issues or upsold services. This will demonstrate your ability to build relationships and keep customers happy, which is crucial for a Service Advisor.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions related to the role, like how you handle difficult customers or manage multiple tasks. The more comfortable you are speaking about your experiences, the better you'll perform.
✨Dress to Impress
Even though it’s a dealership, first impressions matter! Dress smartly to convey professionalism. It shows that you respect the opportunity and are serious about joining their team.
