At a Glance
- Tasks: Support residents in sustaining their tenancies and manage housing applications effectively.
- Company: Join the Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy 26 days annual leave, birthday off, and financial support options.
- Other info: Be part of a supportive team dedicated to transforming lives.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 26970 - 26970 £ per year.
Location: Liverpool Street, North West, L8 7PQ
Pay: £26,970.83 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 20/06/2026
About The Role
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service. You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents. Working with our residents, you will be key to increasing their ability to sustain a tenancy when they are housed in our move on properties and when they transition out of the scheme.
About the Service
Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards. Clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day One.
About the Candidate
A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
Benefits
- 26 days annual leave rising to 31 days
- £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
About the Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society, mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents.
Proud member of the Disability Confident employer scheme.
Equal Opportunity
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Tenancy Sustainment Officer employer: Career Choices Dewis Gyrfa Ltd
Salvation Army Homes is an exceptional employer located in Liverpool Street, offering a supportive and inclusive work environment for those passionate about making a difference in the lives of vulnerable individuals. As a Tenancy Sustainment Officer, you will benefit from generous annual leave, professional development opportunities, and a range of employee perks, all while contributing to a mission-driven organisation that prioritises the well-being of its residents. Join us at Mildmay House, where your efforts will directly impact the community and help create a warm, respectful home for those in need.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors, especially those connected to Salvation Army Homes. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by understanding the core values of Salvation Army Homes. Think about how your experiences align with their mission to support vulnerable individuals. Show them you’re not just a fit for the job, but for their culture too!
✨Tip Number 3
Practice common interview questions related to tenancy management and resident support. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team at Mildmay House.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Sustainment Officer. We want to see how you can contribute to our mission at Mildmay House!
Show Your Passion:Let your enthusiasm for helping vulnerable individuals shine through in your written application. We love candidates who share our values and are genuinely excited about making a difference in people's lives.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and what you bring to the table as a potential team member.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Salvation Army Homes.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Sustainment Officer. Familiarise yourself with the responsibilities outlined in the job description, especially around tenancy management and supporting residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves working with vulnerable individuals, it's crucial to demonstrate your empathy and understanding during the interview. Share examples from your past experiences where you've supported others or dealt with challenging situations. This will highlight your ability to connect with residents and provide the supportive environment they need.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics at Mildmay House or how they measure success in the role. This shows that you're not only interested in the job but also in how you can contribute to the team's goals.
✨Dress for Success
While the role is focused on helping others, first impressions still matter. Dress smartly and appropriately for the interview to convey professionalism. A neat appearance can boost your confidence and set a positive tone for the conversation.
