At a Glance
- Tasks: Assist the public with queries and promote library resources at Southwater Library.
- Company: Join Career Choices Dewis Gyrfa Ltd, a community-focused organisation.
- Benefits: Enjoy a competitive salary, local government pension, and flexible working hours.
- Other info: Part-time role with opportunities to engage with diverse library customers.
- Why this job: Make a difference in your community while sharing your love for books and resources.
- Qualifications: Knowledge of books and online resources, plus great communication skills.
The predicted salary is between 18668 - 18964 £ per year.
Career Choices Dewis Gyrfa Ltd is seeking a keen individual for a customer-focused position at the Telford & Wrekin Library Service. This permanent role requires 27 hours of work per week at Southwater Library and primarily involves assisting the public with queries, promoting library resources, and managing children's activities.
The candidate should be knowledgeable about books and online resources, with the ability to communicate well with a diverse range of library customers.
A competitive salary of £18,668 to £18,964 per year is offered, alongside exciting benefits like a local government pension scheme and flexible working.
Library & First Point Officer - Hybrid, Part-Time (27h) in Telford employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an excellent employer, offering a supportive and inclusive work culture that values customer service and community engagement. Employees benefit from flexible working hours, a competitive salary, and opportunities for professional growth within the Telford & Wrekin Library Service, making it an ideal place for those passionate about promoting literacy and learning in a vibrant local setting.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library & First Point Officer - Hybrid, Part-Time (27h) in Telford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Career Choices Dewis Gyrfa Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Career Choices Dewis Gyrfa Ltd and let us see your personality shine through!
We think you need these skills to ace Library & First Point Officer - Hybrid, Part-Time (27h) in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Career Choices Dewis Gyrfa Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Career Choices Dewis Gyrfa Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Career Choices Dewis Gyrfa Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Career Choices Dewis Gyrfa Ltd will surely appreciate.
