At a Glance
- Tasks: Coordinate customer orders, manage shipping documents, and provide excellent customer support.
- Company: Join a dynamic team in Telford with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and regular incentives.
- Other info: A supportive environment that values your positive attitude and work ethic.
- Why this job: Be the go-to person for customer queries and make a real difference in their experience.
- Qualifications: Proficient in MS Office, with strong communication and data entry skills.
The predicted salary is between 26000 - 26000 £ per year.
Customer Service Coordinator – Telford office, 0830‑1700 Monday‑Friday. Salary: £26,000 plus benefits, annual bonus, 25 days holiday, bank holidays and regular incentives.
Responsibilities
- Raise and process customer purchase orders and order acknowledgements
- Raise packing lists for inward shipments
- Check purchase orders to ensure they match requested production orders
- Receive and send shipping documents to clearing agents
- Raise customer invoices
- File completed invoice packs, purchase orders and archive documents
- Review and follow delivery schedules with the logistics department
- Update the system with shipping information and track deliveries and shipments, providing updates to customers
- Deal with general customer enquiries and provide purchase order updates
- Raise credit notes, debit notes and proforma invoices when needed
- Provide sales support based on requests from Sales Managers across Europe
Qualifications & Requirements
- Highly proficient with MS Office
- Accurate data entry skills
- Excellent written and verbal communication
- Some customer service experience
- Literate and numerate
- Positive attitude and strong work ethic
This role is UK based and does not offer sponsorship. Our recruitment process is barrier free and we will consider all applicants carefully.
Customer Service Co-ordinator in Telford employer: Career Choices Dewis Gyrfa Ltd
As a Customer Service Coordinator at our Telford office, you will join a dynamic team that values collaboration and employee growth. We offer a competitive salary, generous holiday allowance, and regular incentives, all within a supportive work culture that prioritises your professional development and well-being. Our commitment to a barrier-free recruitment process ensures that we welcome diverse talent, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
