At a Glance
- Tasks: Lead technical services delivery and ensure high-quality outcomes across the account.
- Company: Join a forward-thinking company committed to inclusivity and excellence.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunities for growth and a commitment to supporting diverse backgrounds.
- Why this job: Make a real impact by driving service performance and client satisfaction.
- Qualifications: Strong leadership experience in technical services and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a Technical Services Manager to report to the Technical Director of Technical Services and work closely with Group and local country Operational Performance teams. This role is fully accountable for ensuring adherence to OneISS standards for technical services across the account within the assigned region.
We are looking for a senior technical leader who can take full ownership of service delivery, client relationships, and financial performance, while driving consistent, high-quality outcomes, compliance, and continuous improvement across the account.
Key Responsibilities- Lead the end-to-end delivery of technical and engineering services across the account
- Act as the primary escalation point for all technical service issues
- Ensure consistent, high-quality service delivery aligned to contractual requirements
- Build strong client relationships and act as the main technical contact
- Drive client satisfaction, service performance, and continuous improvement
- Own financial performance including budgets, cost control, and revenue targets
- Lead, develop, and manage technical teams and future leadership pipeline
- Ensure compliance with health & safety, legal, and regulatory standards
- Identify growth opportunities, cost savings, and service improvements across the account
- Strong experience in a senior technical leadership role
- Strong background in building services / hard FM
- Proven experience in technical services delivery, compliance, and risk management
- Experience driving technical change and implementation
- Analytical and systematic problem-solving approach
- Strong stakeholder management and leadership capability
- Strong commercial acumen (budgets, contracts, margins)
- Excellent communication and stakeholder management skills
- Full UK driving licence (occasional site visits required)
Technical Services Manager employer: Career Choices Dewis Gyrfa Ltd
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Technical Services Manager, you will benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to make a meaningful impact within a supportive environment. Our commitment to inclusivity and employee well-being, alongside our recognition as a Gold Employer by the ERS, makes ISS a standout choice for those seeking a rewarding career in Stoke or nationwide.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to technical services and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in building services and leadership can drive client satisfaction and service performance. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Services Manager. Highlight your experience in technical leadership, service delivery, and client relationships. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your achievements in technical services and how you’ve driven improvements in past positions.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your analytical approach to problem-solving. We’re looking for someone who can tackle challenges head-on, so give us some examples of how you've done this in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to building services and hard FM. Be ready to discuss specific projects you've led, the challenges you faced, and how you overcame them. This will show that you have the hands-on experience needed for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to develop talent and manage performance. The interviewers will want to see that you can inspire and guide a team while driving service delivery and client satisfaction.
✨Understand the Company’s Values
Familiarise yourself with the company's commitment to diversity and inclusion, as well as their focus on compliance and continuous improvement. Be ready to discuss how your values align with theirs and how you can contribute to their mission.
✨Prepare Questions for Them
Think of insightful questions to ask about the company’s approach to technical services and client relationships. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
