At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive improvements.
- Company: Join a forward-thinking company that values customer satisfaction and teamwork.
- Benefits: Competitive salary, generous benefits, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in team leadership and familiarity with project management tools.
The predicted salary is between 38000 - 43000 £ per year.
We are seeking a dynamic and experienced Customer Service Team Lead to oversee our customer support operations. This role involves working “hands on” and guiding a team to deliver exceptional service, ensuring customer satisfaction, and maintaining efficient communication channels.
Responsibilities:
- Manage a team of 6 Order Processors – Customer Service Advisors.
- Handle escalations, drive improvements, and coach staff.
- Oversee day‑to‑day management of the customer experience team, ensuring efficient collaboration and timely delivery of projects.
- Lead the Customer Service and Projects teams; ensure effective delivery, communication and execution of all customer orders/projects.
- Monitor service levels and implement strategies to gather customer feedback; review and improve the overall customer experience.
- Ensure timely and effective resolution of customer issues and escalations.
Qualifications:
- Previous team‑leading experience in a fast‑moving, client‑focused environment with a confident leadership style.
- Some project management understanding.
- Experience with SAP and Microsoft Dynamics.
Team Leader Customer Service employer: Career Choices Dewis Gyrfa Ltd
Join a forward-thinking company that values its employees and fosters a collaborative work culture. As a Customer Service Team Leader, you will benefit from competitive salary packages, generous benefits, and ample opportunities for professional growth in a dynamic environment. Located in a vibrant area, our company prioritises employee satisfaction and development, making it an excellent place to build a rewarding career.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Customer Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. Think about your past experiences and how they align with the responsibilities of managing a team and handling escalations. We want you to shine!
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've successfully led teams in fast-paced environments. Highlight your ability to drive improvements and ensure customer satisfaction – that's what they're looking for!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Leader Customer Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your previous team-leading experience and any relevant project management skills to catch our eye!
Showcase Your Leadership Style:We want to see how you lead! In your application, share examples of how you've guided teams in the past, especially in fast-paced environments. This will help us understand your confident leadership style.
Highlight Customer Focus:Since this role is all about customer service, emphasise your experience in ensuring customer satisfaction. Mention any strategies you've implemented to improve customer experiences or handle escalations effectively.
Apply Through Our Website:For a smoother process, we encourage you to apply through our website. It’s quick and easy, and it helps us keep track of your application better. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re familiar with the company’s customer service philosophy and any recent projects they’ve undertaken. Brush up on your knowledge of SAP and Microsoft Dynamics, as these are key tools for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you successfully led a team or handled escalations. Highlight how you motivated your team and improved customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready to Discuss Improvements
Think about strategies you’ve implemented in previous roles to enhance customer service. Be ready to discuss how you gathered feedback and made changes that positively impacted the customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
