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- Tasks: Lead the IT Helpdesk, support technician development, and enhance IT service quality across schools.
- Company: Join a supportive Trust dedicated to excellent IT services for education.
- Benefits: Enjoy flexible working, professional development, gym membership, and a great pension scheme.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in education by improving IT support for students and staff.
- Qualifications: Proven leadership skills, technical knowledge, and a passion for service excellence.
The predicted salary is between 40000 - 50000 £ per year.
The successful candidate will be a positive, confident leader with technical knowledge, excellent communication skills, and a drive for delivering excellent service. You will oversee the Trust’s Helpdesk, support technician development, and champion proactive, standardised, and well‑documented support across all schools. This is an exciting opportunity for someone who enjoys both problem solving and developing people, processes and systems, to ensure schools and their stakeholders are able to confidently utilise the full spectrum of IT resources and systems available to them.
What the school offers its staff:
- Eligibility to join excellent pension scheme
- Option to make additional voluntary contributions to pension for local government pension scheme members which can help boost retirement benefits
- Access to a range of continuous professional development opportunities
- Trust wide charity events designed to encourage our people to participate in meaningful activities
- Access to wellbeing provision which offers information and advice on a range of workplace and personal issues
- Flexible working opportunities
- Enhanced special leave provision, including additional time off as part of our ‘Personal Day’ entitlement which supports employees to achieve a better work/life balance
- Free car parking
- On site catering facilities, all of which provide healthy and nutritious meals at a low cost
- Gym membership. Many of our schools have on-site gyms, the use of which is available to employees at a discounted rate
- Cycle to work scheme which enables employees to purchase a bike and accessories for their commute to work
- Free tea and coffee
Further details about the role:
We are seeking an experienced and proactive IT Service Lead to join our Central IT Team, in order to help shape and develop the quality of IT support across our Trust. BEP is committed to ensuring our schools receive a consistent, reliable, and high‑quality IT Support Service that facilitates staff and students to deliver and access exceptional learning opportunities, and this role will be pivotal in achieving this. Working closely with our team of school‑based technicians, you will drive service improvements and ensure our IT operations align with national standards, centralised services, and best practice.
Commitment to safeguarding:
This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory Disclosure and Barring Service (DBS) Enhanced Disclosure Certificate.
IT Service Lead in Taunton employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lead in Taunton
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your school who work in IT. A friendly chat can give you insider info about the role and help you stand out when you apply.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and achievements in IT service management. This will demonstrate your expertise and passion for the role.
✨Tip Number 3
Practice makes perfect! Get ready for the interview by doing mock interviews with friends or using online resources. Focus on articulating how your leadership and problem-solving skills can benefit the Trust.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace IT Service Lead in Taunton
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your experience in leading teams and developing people. We want to see how you've positively influenced others and driven service improvements in your previous roles.
Communicate Clearly: Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language to explain your technical knowledge and how it relates to delivering top-notch IT support.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Central IT Team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your Leadership Skills
As an IT Service Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams or projects in the past. Highlight your communication skills and how you’ve motivated others to achieve common goals.
✨Know Your Tech Inside Out
Brush up on your technical knowledge relevant to the role. Be ready to discuss specific IT systems and processes you've worked with. This will show that you’re not just a leader but also someone who understands the technical side of things.
✨Emphasise Problem-Solving Experience
Think of instances where you've tackled complex IT issues or improved processes. Be prepared to share these stories during the interview, as they’ll illustrate your proactive approach and ability to enhance service delivery.
✨Align with Their Values
Research the Trust’s commitment to safeguarding and promoting welfare. Be ready to discuss how you can contribute to this mission. Showing that you share their values will make you a more attractive candidate.