At a Glance
- Tasks: Deliver exceptional guest experiences and ensure hotel operations run smoothly overnight.
- Company: Join Kew Green Hotels, a company dedicated to inclusivity and guest satisfaction.
- Benefits: Enjoy competitive pay, career development, discounts, and access to leisure facilities.
- Other info: Flexible night shifts with opportunities for personal and professional growth.
- Why this job: Be the reassuring presence for guests and make their nights memorable.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
£12.71 per hour plus benefits and monthly service charge.
Contract Type: Contract
Hours: Full time
Disability Confident: No
Closing Date: 02/07/2026
About this job
We are looking for a friendly, reliable and guest‑focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out‑of‑hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance. Other businesses may call this role Night Porter.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.
Responsibilities
- Build strong relationships with guests, adapting your approach to meet individual needs.
- Welcome late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation.
- Provide drinks service on our residents’ bar.
- Prepare and deliver food from our 24‑hour menu for guests arriving through the night.
- Check out early arrivals, ensuring accurate billing and a positive lasting impression.
- Complete cleaning and set up required to ensure the hotel is ready for the next day.
- Support the night audit process.
- Ensure fire and safety requirements are met.
- Uphold the hotel’s values and culture, acting as a role model for service excellence.
Qualifications
Ideally, you will have previous experience in a fast‑paced, customer‑facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, confident working independently during night shifts, and comfortable using a range of technology, including MS Office. Communicate clearly and professionally with guests and colleagues. Remain calm, organised and solution‑focused, particularly during quieter overnight periods.
Benefits
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. For more information about our company and its values, please visit www.kewgreenhotels.com.
Guest Service Assistant (Nights) in Taunton employer: Career Choices Dewis Gyrfa Ltd
Kew Green Hotels is an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. As a Nights Guest Service Assistant, you will enjoy competitive pay, comprehensive benefits, and opportunities for career development through fully funded apprenticeships and internal programmes. With access to leisure facilities and discounts on hotel stays and major retailers, working with us means being part of a dedicated team that values guest satisfaction and employee wellbeing.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Nights) in Taunton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Career Choices Dewis Gyrfa Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Career Choices Dewis Gyrfa Ltd
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We think you need these skills to ace Guest Service Assistant (Nights) in Taunton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Career Choices Dewis Gyrfa Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
