At a Glance
- Tasks: Lead a vibrant family entertainment centre and ensure an amazing experience for customers and team.
- Company: Join a financially stable business with exciting growth plans and a supportive culture.
- Benefits: Earn a competitive salary, bonuses, discounts, and enjoy flexible working hours.
- Other info: Enjoy ongoing training, well-being support, and perks like free games and discounts.
- Why this job: Fast-track your career to General Manager while having fun in a dynamic environment.
- Qualifications: Experience in customer-facing management and a passion for coaching and service excellence.
The predicted salary is between 34000 - 34000 £ per year.
Employer: Flow Recruitment Ltd
Location: Swindon, Wiltshire
Pay: £34,000 to £34,000 per year, + Bonus + Great Benefits
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 07/06/2026
About this job
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans?
As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.
Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.
To be successful you should have:
- a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry
- evidence of delivering on financial targets, driving business and sales
- a passion for people including experience of coaching and developing your team
- be fanatical about customer service
- have ambition for success
- be willing to work nights and weekends
Join our client as an Assistant Manager, in return you’ll get:
- an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
- 40-hour contract, plus additional pay for any extra shifts you work
- the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target Paid half yearly
- 50% off food when you are working
- Optional pension plan
- 28 days holiday
- Earn additional days holiday with length of service Up to five days
- One in four weekends off
- Ongoing training and development, with the opportunity to fast track your career
- Free bowling/golf game vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our clients Employee Assistance Programme (EAP) for you and your family
- Well-being training to support you in the workplace
- Opportunity to join the healthcare cash plan
- Financial long service awards
- A £15 donation to Barnardo’s when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Flexible working, allowing you to have the perfect work life blend
Deputy General Manager - Family Entertainment Centre in Swindon employer: Career Choices Dewis Gyrfa Ltd
Flow Recruitment Ltd is an exceptional employer located in Swindon, Wiltshire, offering a dynamic and supportive work environment for those looking to advance their careers in the leisure and hospitality sector. With a strong focus on employee development, you will have the opportunity to progress to a General Manager role within 12 to 18 months, alongside attractive benefits such as a competitive salary, performance bonuses, and flexible working arrangements that promote a healthy work-life balance. Join a financially stable company with exciting growth plans, where your passion for customer service and team development will be valued and rewarded.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager - Family Entertainment Centre in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for people and customer service during interviews. Share specific examples of how you've coached your team or improved customer experiences in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for ambitious managers like you.
We think you need these skills to ace Deputy General Manager - Family Entertainment Centre in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-facing management experience and any achievements related to financial targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Share specific examples of how you've coached teams or improved customer service in previous roles. Let us know why you're the perfect fit!
Show Your Personality:We love a bit of personality! Don’t be afraid to let your character shine through in your application. Whether it’s your enthusiasm for the leisure industry or your commitment to customer service, we want to see the real you!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Flow Recruitment Ltd and their Family Entertainment Centre. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully coached team members or improved customer service. Highlighting these skills will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations in a busy entertainment centre. Think about scenarios involving customer complaints, team conflicts, or financial targets. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the centre's growth plans or how they measure success in the Deputy General Manager role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
