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- Tasks: Test water samples and ensure top-notch quality for customers.
- Company: Join the UK's largest water and wastewater company with a commitment to sustainability.
- Benefits: Competitive salary, generous leave, health perks, and a company van.
- Why this job: Be the friendly face of Thames Water and make a real difference in your community.
- Qualifications: Clean driving licence, customer-facing experience, and good organisational skills.
- Other info: Dynamic role with opportunities for growth and a diverse, inclusive workplace.
The predicted salary is between 29349 - 29349 £ per year.
This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, we run over 500,000 checks on water samples that we collect from our treatment centres, reservoirs, and a mix of customer homes, all to make sure your tap water is of the highest quality.
Responsibilities
- You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
- Your main job will be testing water samples in domestic homes and businesses.
- You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
- You might also assist with investigating supply issues or customer complaints now and again.
Base location: Cirencester, Wiltshire, GL7 5QF.
Working hours: Standard hours are 7:30 am to 3:00 pm. The role also includes participation in a standby rota, with extended hours from 7:30 am to 5 pm and weekend working. Additional payment is provided for standby duties.
Qualifications
- Experienced driver with a clean manual driving licence and confidence in a medium‑size vehicle in busy areas with high volume of traffic.
- Customer‑facing experience and comfortable visiting domestic houses and businesses.
- Good at planning routes, organised and able to work independently.
- Basic knowledge of the water industry is a plus, but not required.
- Good computer literacy, attention to detail and ability to follow detailed procedures.
Benefits
- Competitive starting salary of £29,349 per annum.
- Use of a company van for business purposes.
- Annual Leave – 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
- Performance‑related pay plan tied to company performance.
- Generous Pension Scheme through AON.
- Access to health and wellbeing benefits: annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, life assurance.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.
Customer Water Quality Officer in Swindon employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Water Quality Officer in Swindon
✨Tip Number 1
Get to know the company! Research Thames Water and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills. Since you'll be the friendly face of Thames Water, think about how you can demonstrate your ability to handle customer interactions smoothly. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready to talk about your driving experience! As an experienced driver, share any relevant stories that highlight your ability to navigate busy areas and manage your time effectively while on the road.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Thames Water.
We think you need these skills to ace Customer Water Quality Officer in Swindon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and water quality. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the role of Customer Water Quality Officer. Highlight any relevant experience you have, especially in customer-facing roles or driving. We love seeing how your skills match what we’re looking for!
Be Detail-Oriented: Attention to detail is key in this role, so show us you’ve got it! Double-check your application for any typos or errors, and ensure you follow any specific instructions in the job description. It shows you care!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Water Basics
Even if you don't have extensive knowledge of the water industry, brushing up on some basic concepts can really help. Familiarise yourself with common water quality issues and testing methods. This shows your enthusiasm for the role and helps you engage in meaningful conversations during the interview.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be ready to share examples of your previous customer-facing experiences. Think about times when you resolved complaints or provided excellent service. This will demonstrate your ability to handle various situations with ease and professionalism.
✨Plan Your Route to Success
As an experienced driver, you’ll need to navigate busy areas efficiently. During the interview, mention how you plan routes and manage your time effectively. You could even discuss any tools or apps you use to stay organised, which will highlight your independent working skills.
✨Be Ready for Practical Questions
Expect some scenario-based questions that might relate to testing water samples or handling equipment. Prepare by thinking through how you would approach these tasks, ensuring you can articulate your thought process clearly. This will show that you're not just a good fit for the role but also proactive in your approach.
