At a Glance
- Tasks: Support contracts and liaise with customers while managing social value initiatives.
- Company: Join Novus Property Solutions, a dynamic and award-winning family-owned business.
- Benefits: Enjoy competitive salary, 27 days holiday, and a range of lifestyle discounts.
- Other info: Flexible hours, full UK driving licence required, and opportunities for career growth.
- Why this job: Make a real impact in the community through exciting retrofit projects.
- Qualifications: Experience in communication roles, preferably in social housing, with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Based: Bristol or Basingstoke office; Site Based covering Newbury, Royal Wootton Basset, Chippenham and surrounding areas.
Typical hours: 37.5 hours per week, 8:30 am - 5:00 pm.
Our Contract Liaison Officers sit at the core of everything we do. We are looking for someone with excellent communication and relationship building skills to keep our teams working effectively and ensure customer satisfaction. Working in a tenanted social housing environment, you will deliver an exciting new retrofit scheme including solar panels, insulation, ventilation, and window and door replacements. Mainly a site‑based role, with weekly office presence to complete administration tasks.
What’s in it for you:
- Competitive salary and benefits
- 27 days holidays & national public holidays
- Option to buy or sell holiday entitlement
- Company pension scheme
- Up to 7.5% car allowance or fleet van
- Discounted healthcare scheme, high‑street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more
Responsibilities:
- Support contracts and liaise between customers, clients and the wider community.
- Deliver and manage social value and excellent customer service.
- Lead on all added‑value contractual commitments including planning and diary of community, skills and employment initiatives, keeping them in line with the Social Value Act.
- Deal with enquiries/issues relating to varying works delivered by site teams and subcontractors.
- Act as the voice and face at the contract and site level, demonstrating a customer‑focused service in a demanding public‑facing environment.
- Establish an effective communication system to keep the site team informed while maintaining good relationships with customers and the Novus team.
- Coordinate distribution of information regarding upcoming works and maintain current works and contractual commitments.
- Carry out site visits with clients and customers.
- Deal with complaints and resolve concerns in a positive manner.
- Initiate/generate technical instructions, site notes and observations.
- Identify case studies showing excellent customer service and social value impact for use in tendering new contracts.
- Manage reporting required for the contracts.
- Promote good news stories and initiatives with marketing to capture achievements.
Qualifications & Skills:
- Experience in a communication‑focused role, preferably in a tenanted social housing environment.
- Confident presentation skills and relationship building.
- Proficiency in IT and understanding of retrofit compliance documentation is desirable.
- Attention to detail.
- Flexibility around hours and travel.
- Full UK driving licence; DBS check will be completed.
About Novus Property Solutions:
Novus Property Solutions is a dynamic, award‑winning specialist in property maintenance, refurbishment, compliance and decarbonisation with over 700 colleagues across 19 locations in Great Britain. We are a socially and environmentally responsible, family‑owned business with a 129‑year heritage delivering a range of bespoke services to a wide variety of clients. We value people and are committed to building an inclusive and diverse workplace that enables employees to bring their full selves to work. Applicants need not meet all the listed criteria. We encourage you to apply when you feel you could be a good fit. Proud member of the Disability Confident employer scheme.
Contract Liaison Officer in Swindon employer: Career Choices Dewis Gyrfa Ltd
At Novus Property Solutions, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values communication and relationship building. With competitive salaries, generous holiday allowances, and a commitment to employee growth through training and development opportunities, our team members thrive in a dynamic environment dedicated to social value and customer satisfaction. Working from our Bristol or Basingstoke offices while engaging with the community across Newbury and surrounding areas, you will be part of a family-owned business with a rich heritage and a focus on sustainability.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Liaison Officer in Swindon
✨Tip Number 1
Get to know the company inside out! Research Novus Property Solutions and their projects, especially in social housing. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of Contract Liaison Officer. Be ready to share examples of your communication skills and how you've handled customer service challenges in the past.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows that you’re genuinely interested in the position.
We think you need these skills to ace Contract Liaison Officer in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Liaison Officer role. Highlight your communication skills and any experience in social housing, as these are key to what we’re looking for.
Showcase Your Experience:Don’t just list your previous jobs; explain how your past experiences relate to the responsibilities of this role. Use specific examples that demonstrate your ability to manage relationships and deliver excellent customer service.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Liaison Officer. Familiarise yourself with the specifics of the retrofit works mentioned in the job description, such as solar panels and insulation. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role is all about communication and relationship building, prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Be ready to discuss how you would establish effective communication systems on site.
✨Demonstrate Customer Focus
Think of instances where you've gone above and beyond for customers. Be prepared to share these stories during the interview, highlighting your commitment to customer satisfaction and how you handle complaints positively. This will show that you align with the company's values.
✨Prepare Questions About Social Value Initiatives
Since the role involves managing social value commitments, come up with insightful questions about the company's current initiatives. This shows your interest in their community impact and gives you a chance to engage with the interviewers on a deeper level.
