Specialist Business Support in Swansea

Can you deliver high‑quality operational support, juggle competing priorities, and provide a customer‑focused service that makes a real difference? Have you co‑ordinated activity across teams, supported projects or stakeholders, and brought clarity, organisation and professionalism to busy operational environments? Are you someone who thrives in a people‑focused workplace, values collaboration and continuous improvement, and wants to build a meaningful career aligned to the Civil Service values? If so, we’d love to hear from you.

This Executive Officer role sits within the Operational Delivery Profession, supporting the Business Management and Operational Support Job Family. The team plays a vital role in enabling operational areas to succeed by providing specialist support, effective co‑ordination and excellent customer service. Working closely with stakeholders, project teams and sponsors, you will help keep services running smoothly while contributing to a culture that champions recognition, involvement, development and support for all.

This is a great opportunity to develop your skills, broaden your experience and make a positive impact on public services. Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

The job holder will support the achievement of business targets by reviewing procedures, managing and implementing change, and identifying improvement opportunities. Your responsibilities will include, but aren’t limited to:

• Support the achievement of targets by reviewing and advising on current procedures through formal and informal briefing.
• Understanding changes and how they will affect the business.
• Identifying and acting on opportunities arising from changes.
• Develop and implement business change processes, and provide business knowledge to programmes, projects and units.
• Collate, monitor and interpret relevant information, providing reports where necessary.
• Communicate existing procedures and proposed changes to colleagues, providing information and guidance where necessary.
• Supporting business areas on the introduction of new projects and initiatives.
• Develop and maintain working relationships with customers and stakeholders.
• Keep up to date with changes by liaising and consulting with other units, agencies and external organisations to ensure that the impacts of change and improvements are co-ordinated.
• Share information and manage proposed changes, including identifying and realising benefits.
• Drive continuous improvement for the benefit of the business, advisors and customers.
• Ensure that internal and external operational queries and complaints are dealt with in accordance with agency guidelines.
• Oversee and be accountable for performance, conduct and attendance processes within your area of responsibility and ensure they are adhered to and acted on in a timely manner in your role as Investigating Officer or Decision Officer.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile attached. Please note that the role profile is for information purposes only; whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Proud member of the Disability Confident employer scheme.