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For Companies At a Glance
- Tasks: Handle inbound queries and provide outstanding customer service to the public.
- Company: Join a reputable government department in the UK.
- Benefits: Enjoy a competitive salary, generous pension scheme, and flexible working options.
- Why this job: Make a difference by supporting the public with vehicle licensing and taxation.
- Qualifications: Excellent communication skills and a strong commitment to teamwork.
- Other info: Permanent, full-time position with great career stability.
The predicted salary is between 26607 - 26607 £ per year.
A government department in the UK is seeking a customer service advisor to join their DVLA team in Swansea. The role involves handling inbound queries, providing outstanding service, and supporting the public with vehicle licensing and taxation.
Ideal candidates will have excellent communication skills and a strong commitment to teamwork.
This permanent, full-time position offers a salary of £26,607 per year along with numerous benefits including a generous pension scheme and flexible working options.
Multichannel Inbound Contact Centre Advisor in Swansea employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multichannel Inbound Contact Centre Advisor in Swansea
✨Tip Number 1
Make sure you research the DVLA and understand their mission. Knowing what they stand for will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling inbound queries, try role-playing with a friend or family member to get comfortable with responding to different types of customer inquiries.
✨Tip Number 3
Show off your teamwork skills! Think of examples from your past experiences where you worked well in a team. This will demonstrate your commitment to collaboration, which is key for the DVLA.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're tech-savvy, which is always a bonus!
We think you need these skills to ace Multichannel Inbound Contact Centre Advisor in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about handling inbound queries, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can provide outstanding service.
Teamwork Makes the Dream Work: We love a good team player! In your application, share examples of how you've worked collaboratively in the past. This will show us that you're committed to teamwork, which is key for this role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific aspects of the DVLA role that excite you and how your experience aligns with their needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the DVLA's role and the services they provide. Brush up on vehicle licensing and taxation basics so you can confidently answer questions and show your genuine interest in the position.
✨Show Off Your Communication Skills
As a Multichannel Inbound Contact Centre Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and how they relate to the job.
✨Teamwork Makes the Dream Work
This role requires a strong commitment to teamwork. Be prepared to share examples of how you've successfully worked in a team before. Highlight any specific situations where you helped resolve conflicts or contributed to a group goal.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. Consider asking about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to demonstrate your interest and gather valuable insights.
