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- Tasks: Support students with financial queries and provide essential administrative assistance.
- Company: Join a proactive, student-focused Money Advice service.
- Benefits: Competitive salary, NEST pension benefits, and full-time hours.
- Why this job: Make a real difference in students' financial lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Collaborative team environment with opportunities for personal growth.
The predicted salary is between 23881 - 25733 £ per year.
The Money Advice service is a proactive, student-focused service, which operates within the Support and Retention division of the Student Life Directorate. The service simplifies financial management for students, promotes financial literacy, and provides tailored advice and support to empower students to navigate financial challenges with confidence.
The Money Advice Assistant role provides essential administrative support within a busy, student-facing team, offering specialist knowledge and triaging of complex student funding queries. The postholder will act as an initial point of contact for day-to-day student money issues, initiating action involving or referring to Money Student Life advisors, Manager and/or other services where appropriate.
The Money Advice Assistant will deal with a range of enquiries from students, staff and other contacts across a range of mediums in a professional manner, establishing their requirements and responding accordingly in a timely manner. The role holder will help resolve funding and hardship fund queries and identify and triage complex queries, passing them to correct members of the wider Money Student Life team for further action.
The Money Advice Assistant will perform a key role in monitoring the service’s email inboxes ensuring response targets are met. Collaborative working with Money Advice team members and Student Life colleagues is key, in order to make recommendations for developments of established processes and procedures. Establishing working relationships with key contacts to help improve service levels, the post-holder will undertake a variety of administrative duties to support the team, including:
- Data monitoring
- Establishing meeting agendas and the recording of meeting minutes
- Updating administrative systems and databases with accurate information
- Providing detailed activity reports such as team KPIs
- Compiling weekly reports on relevant budgetary expenditure and activity
- Garnering and collating service user feedback
- Assisting the Money Student Life team in the development and delivery of welcome, social and engagement activities
Money Advice Assistant in Swansea employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Advice Assistant in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Money Advice service. A friendly chat can give us insider info on what they look for in candidates and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your financial literacy. We want to show that we understand the challenges students face with money, so think about how you can relate your experiences to the role.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help us articulate our thoughts clearly and confidently when discussing how we can support students with their financial queries.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and shows that we’re genuinely interested in the role. Plus, it’s a great way to reiterate our enthusiasm for helping students.
We think you need these skills to ace Money Advice Assistant in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Money Advice Assistant role. We want to see how you can contribute to our proactive, student-focused service!
Showcase Your Communication Skills: Since you'll be dealing with a range of enquiries from students and staff, it's crucial to demonstrate your ability to communicate clearly and professionally. Use examples in your application that showcase your interpersonal skills.
Highlight Your Organisational Skills: As the role involves various administrative duties, make sure to emphasise your organisational abilities. We love seeing candidates who can manage their time effectively and keep things running smoothly!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the role of a Money Advice Assistant inside out. Familiarise yourself with financial management concepts and student funding systems. This will help you answer questions confidently and show that you're genuinely interested in helping students navigate their financial challenges.
✨Showcase Your Communication Skills
As this role involves dealing with a range of enquiries, practice articulating your thoughts clearly and professionally. Think about examples where you've successfully communicated complex information to others, especially in a busy environment. This will demonstrate your ability to handle student queries effectively.
✨Be Ready for Scenario Questions
Prepare for situational questions that might ask how you'd handle specific student funding issues or administrative tasks. Think through potential scenarios and how you would triage complex queries or collaborate with team members. This shows your problem-solving skills and teamwork abilities.
✨Highlight Your Organisational Skills
Since the role involves various administrative duties, be ready to discuss your organisational strategies. Share examples of how you've managed multiple tasks or projects simultaneously, ensuring deadlines are met. This will reassure the interviewers that you can keep the service running smoothly.