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- Tasks: Provide outstanding customer support via phone and other channels in a fast-paced environment.
- Company: Join the DVLA, a vital government agency making a difference across the UK.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and a strong pension scheme.
- Why this job: Make a real impact by helping customers with their driving and vehicle queries.
- Qualifications: Excellent communication skills and a passion for teamwork are essential.
- Other info: Great opportunities for personal growth and development in a supportive team.
The predicted salary is between 26607 - 26607 £ per year.
Are you an excellent communicator who enjoys helping others? Do you love working as part of a team, bringing an enthusiastic approach every day? Would you like to make a difference by supporting customers across the UK? If so, then we’d love to hear from you.
The DVLA maintain the licensing of drivers in Great Britain and the registration and licensing of vehicles, together with the collection and enforcement of vehicle tax in the UK. Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
This is an exciting opportunity for hardworking individuals to join our Contact Centre. Located in Swansea Vale, Llansamlet, your role as an advisor will be to answer inbound customer queries, providing our customers with support, information, and an outstanding service. The role does not involve any sales or cold calling.
You will play a pivotal role in being part of a supportive and welcoming team environment. You will be coached to develop excellent customer service skills and techniques, combined with a potential requirement to utilise a range of multi-channel services, such as email, webchat, and phones, in a fast-paced environment.
You will be the first point of contact for providing guidance, support, and advice to the British public, supporting us to get the right drivers and vehicles taxed, and on the road, as simply, safely, and efficiently as possible.
Your responsibilities will include, but aren’t limited to:
- To deliver excellent customer service, through a variety of customer channels (telephony, multi-channel, wider operational functions) by investigating and resolving customer issues, complaints, cases, and processing customer payments in a professional and timely manner, to aid accuracy and enforcement in line with Agency policy and legislation.
- To provide and seek advice/information from relevant customers and/or stakeholders to ensure swift resolution to enquiries/complaints.
- To work well with colleagues, listen to the views of others and try to see issues from other’s perspectives, continuing to develop and take on board feedback to continuously improve.
This job advert will detail exactly what will be assessed during the recruitment process.
If you would like to find out more about the role and what it’s like to work at the DVLA Contact Centre, register to join one of our webinar sessions.
This is a fantastic opportunity to be part of a vibrant department that will help grow your skills and experience and support your continuous development.
Contact Centre Telephony Advisor - Swansea employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Telephony Advisor - Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the DVLA and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle customer queries.
✨Tip Number 3
Be yourself! The DVLA is looking for enthusiastic team players, so let your personality shine through during the interview. Share your experiences and how they relate to the role – it’ll make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the benefits of working with us.
We think you need these skills to ace Contact Centre Telephony Advisor - Swansea
Some tips for your application 🫡
Show Off Your Communication Skills: As a Contact Centre Telephony Advisor, your communication skills are key! Make sure to highlight any experience you have in customer service or teamwork. We want to see how you can connect with customers and help them out.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific responsibilities from the role that excite you and how your skills match what we’re looking for.
Be Enthusiastic!: We love a positive attitude! Let your enthusiasm shine through in your application. Share why you’re excited about the opportunity to work with us at the DVLA and how you can contribute to our supportive team environment.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Telephony Advisor. Familiarise yourself with the DVLA's services and how they support customers. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As an advisor, excellent communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or worked as part of a team. Practising clear and concise responses will demonstrate your ability to communicate effectively during the interview.
✨Emphasise Teamwork and Adaptability
The job requires working well with colleagues and adapting to feedback. Be ready to discuss times when you've collaborated with others or adapted to changes in a fast-paced environment. Highlighting these skills will show that you're a great fit for their supportive team culture.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
