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- Tasks: Be the friendly face for prospective students, answering queries and providing top-notch customer service.
- Company: Join a dynamic university in Swansea, committed to inclusivity and diversity.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in students' lives while gaining valuable experience in admissions.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunities for personal growth and development in a vibrant educational setting.
The predicted salary is between 23881 - 25733 £ per year.
The Admissions Assistant role will act as a first point of contact for prospective students and their influencers, providing excellent customer service across a range of enquiry channels (email, telephone, live chat or in person). The role will need to deliver a high standard of customer service to ensure an excellent applicant experience, resolving queries effectively and be able to communicate accurate advice to enquirers and applicants relating to the application and selection process.
The role will assist with the collection of documentation from applicants for professional suitability checks, chase outstanding documents from applicants to comply with strict deadlines and assist with the preparation of information for reports to Admissions Tutors on the progress of professional suitability checks for applicants.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. As an inclusive and welcoming workplace, we value people for their skills regardless of their background.
Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1. A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course. The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities.
Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Admissions Assistant (Application & Selection) in Swansea employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Assistant (Application & Selection) in Swansea
✨Tip Number 1
Get to know the role inside out! Research what an Admissions Assistant does and think about how your skills match up. This will help you chat confidently during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, role-play different scenarios with friends or family. This will prepare you for any tricky questions they might throw your way.
✨Tip Number 3
Network like a pro! Connect with current or former Admissions Assistants on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role and keen to join our team.
We think you need these skills to ace Admissions Assistant (Application & Selection) in Swansea
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to fit the Admissions Assistant role. Highlight your customer service skills and any relevant experience that shows you can handle enquiries like a pro!
Proofread, Proofread, Proofread!: Before hitting send, give your application a good once-over. Typos and errors can make a bad impression, so take the time to ensure everything is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Role
Before the interview, make sure you thoroughly understand the Admissions Assistant role. Familiarise yourself with the application and selection process, as well as the importance of customer service in this position. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Your Welsh
Since the role requires basic Welsh language skills, brush up on your Welsh before the interview. Practising common phrases and greetings can give you a leg up and demonstrate your commitment to the university's bilingual environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you resolved queries or handled difficult situations. This will help you illustrate your ability to deliver a high standard of service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the university’s approach to diversity, or the challenges faced in the admissions process. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
