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- Tasks: Provide friendly support to students and customers via phone and email.
- Company: Join a dynamic team focused on student enrolment and onboarding.
- Benefits: Gain valuable experience in customer service and communication skills.
- Other info: No holiday leave during peak times; great for building your CV!
- Why this job: Make a real difference by helping others take their next steps confidently.
- Qualifications: Experience with Windows software and a fast-paced customer service environment.
The predicted salary is between 20000 - 25000 £ per year.
You’ll offer a friendly, professional service to students and customers, supporting them by phone and email throughout the enrolment and onboarding process. You’ll give accurate, up‑to‑date advice, helping people take their next steps with confidence. You’ll promote our services positively, remove barriers, and support our recruitment and onboarding goals. You’ll be the first point of contact for any issues, following our quality and complaints procedures. You’ll also use and update our internal systems, maintain accurate records, and work to agreed quality standards and performance targets.
About You
- Knowledge and experience of Windows based software
- Experience of working in a fast-paced environment
- Experience of Customer Service
Important – due to the nature of the role, we will not be able to accommodate holiday leave during our busiest time of Monday 17 August through to Friday 11 September. We are unable to offer sponsorship for this role.
Summer Call Centre Advisor employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Call Centre Advisor
✨Tip Number 1
Get to know our services inside out! When you apply, make sure you can chat confidently about how we help students and customers. This will show us you're genuinely interested and ready to promote our services.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be the first point of contact, being friendly and professional is key. Try role-playing with a friend to nail down your approach!
✨Tip Number 3
Familiarise yourself with Windows-based software. We want someone who can hit the ground running, so brush up on your tech skills to impress us during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen to join our team during the busy onboarding period.
We think you need these skills to ace Summer Call Centre Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've helped others and resolved issues, as this role is all about providing a friendly and professional service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and experiences quickly.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with our goals, especially around supporting students and customers during their enrolment process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Summer Call Centre Advisor position without any hiccups.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re familiar with our services and the enrolment process. Brush up on common questions students might have and think about how you can provide clear, friendly answers. This will show that you’re prepared and genuinely interested in helping.
✨Show Off Your Customer Service Skills
Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to handle queries and resolve issues effectively.
✨Stay Calm Under Pressure
Since this role is in a fast-paced environment, practice staying calm and collected. You might be asked how you would handle a difficult situation or a high volume of calls. Prepare some strategies to showcase your problem-solving skills and resilience.
✨Be Ready to Discuss Tech Savvy
Familiarise yourself with Windows-based software and any relevant systems we use. If you have experience with similar tools, mention it! Being tech-savvy will help you stand out as someone who can quickly adapt to our internal systems.