Student Records Coordinator

The Role and the Department

The Student Records Coordinator is a member of the Student Records team in Student Registry. The role focuses on improving the quality and accuracy of student record data and related processes with the main duties being as follows:

• Assisting the Student Records Manager with the preparation and return of data to the Higher Education Statistics Agency (HESA) and other statutory bodies.
• Ensuring that data is in line with HESA's requirements, analysing error reports and using problem solving skills to identify data errors and to suggest and action corrections to rectify the errors found.
• Using Microsoft Access and Excel to run data checks in the student records system (Banner) to identify errors and inconsistences.
• Liaising with staff and students, as appropriate, to correct data held.
• Identifying improvements to business processes to improve accuracy and consistency of data and working with colleagues to implement changes.
• Provide advice and guidance to staff and students on student records related processes including enrolment and registration processes, ensuring alignment with statutory return and operational requirements.
• Contribute skills and knowledge to institutional projects related to the student record and statutory returns.

The role holder will also contribute to the work of the wider Student Records team and work flexibly across the Student Registry office during periods of peak demand. This includes supporting the work of the Student Services reception desk which provides in‑person advice and guidance to students.

The role holder requires excellent communication and problem‑solving skills and be able to form confident professional relationships with colleagues at all levels. Attention to detail is essential, as is the ability to competently use, manipulate and maintain complex datasets to ensure student related data is of high quality and the University can meet statutory data return requirements.

Student Registry manage key student‑focused services and business processes such as enrolment and registration, timetabling, examinations, progression and outcomes, statutory body data returns and provision of student management information. The team are also responsible for the production and dis‑patch of degree certificates and academic transcripts, student letters and other documentation and degree verification.

Student Registry is part of the Student and Academic Services Directorate. The Directorate provides a professional administrative support service to staff, students and potential students of Durham University. The Academic Registrar is the head of the Directorate and is responsible to the Chief Operating Officer for its management. The following services fall under the remit of the Directorate:

Academic Registrar's Office

Academic Quality Service

Student Immigration and Funding

Student Recruitment and Admissions

The Doctoral School

Student Registry

The Student and Academic Services Directorate operate a hybrid working model with the opportunity to split working at home and in the office. Student Registry is based at the Palatine Centre in Durham City.

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