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- Tasks: Be the go-to person for patients and carers, providing essential support and managing feedback.
- Company: Join a dedicated healthcare team focused on patient care and support.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by supporting patients and improving services.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities to learn and grow in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
Salary: £25,000.00 to £30,000.00 per year
Contract Type: Permanent
Hours: Full time
Closing Date: 05/03/2026
Main job responsibilities include:
- Acting as a key point of contact for patients and carers, providing non-clinical advice and support.
- Managing feedback and complaints in a timely, sensitive and professional manner (including investigation and resolution where possible), and escalating to senior management where appropriate.
- Working collaboratively with clinical and managerial teams to resolve concerns and maintain accurate up-to-date complaints and feedback records in line with organisational policy, governance requirements and data protection legislation.
- Coordinating significant event analysis and ensuring timely follow-up of action items, reporting significant events involving other healthcare providers via Datix.
- Providing administrative support to the management team including scheduling meetings, booking rooms, preparing agendas, confidential minute taking and ensuring follow-up of action items.
- Supporting recruitment and HR processes including maintaining up-to-date personnel files, onboarding documentation, training records, scheduling appraisals, completing monthly workforce audits and maintaining records on TeamNet.
- Supporting the planning and coordination of mandatory and role-specific training including reminders and tracking completion.
- Assisting with compliance against CQC, GDPR, DSPT and other regulatory frameworks.
- Preparing staff communications and updates and supporting health and safety processes including incident reporting, building maintenance, repairs and services, ensuring compliance with health and safety regulations under management guidance.
- Undertaking other duties as required in line with service needs, workload and staffing levels.
Management Support Officer in Stourbridge employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Management Support Officer in Stourbridge
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in management support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient support and complaint management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved conflicts. This will highlight your ability to handle the responsibilities of a Management Support Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Management Support Officer in Stourbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Management Support Officer role. Highlight relevant experience, especially in managing feedback and complaints, as well as any administrative support you've provided in previous jobs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills that align with the job description, like your ability to handle sensitive situations and work collaboratively with teams.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your written communication skills in your application. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Management Support Officer. Familiarise yourself with the key tasks like managing feedback and complaints, coordinating training, and supporting HR processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully handled similar responsibilities. Whether it's resolving a complaint or coordinating a meeting, having concrete examples ready will help you illustrate your skills and how they align with the job requirements.
✨Brush Up on Relevant Regulations
Since the role involves compliance with CQC, GDPR, and other regulatory frameworks, it’s crucial to have a basic understanding of these regulations. Being able to discuss how you would ensure compliance in your role will impress the interviewers and show that you’re prepared for the challenges ahead.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
