At a Glance
- Tasks: Observe and prevent theft while working across various stores.
- Company: Join the UK's premier high street retailer, M&S.
- Benefits: Earn £15.91 per hour plus fantastic perks like discounts and training.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real difference in retail security and develop your skills.
- Qualifications: Must have SIA licence and strong customer service experience.
The predicted salary is between 33100 - 33100 € per year.
M&S Store detective 45 hrs per week, 5 days a week including weekends. All travel paid for. Public Transport and/or Car mileage. Location: M&S Swindon, Bath, Bristol, Cheltenham, Gloucester. Pay: £15.91 per hour. Candidate must have 5 years trackable working history in UK and a valid SIA front‑line license.
Job Overview: Our client is the UK's premier high street retailer. As a Store Detective, you will operate across their network of stores and utilise your observation skills to help prevent theft of stock. The work of the Detective team is crucial in the identification, apprehension and prosecution of criminals who target our client. M&S discount (20%) after 6 months employment.
Main Duties:
- Observe, deter and arrest those taking part in criminal activity in line with Theft Act.
- Follow ASCONE process.
- Work with SOC CCTV operators to identify and stop offenders.
- Liaison with the police forces and other crime prevention partners, in the areas you will be operating, will be key to keeping up to date with crime trends in the area.
- Build local network to identify and disrupt crime.
- Report incidents accurately and in a timely fashion.
- Occasionally attend court to provide evidence.
What we are looking for:
- Highly adaptable; no two days at our client's regional stores are the same.
- Remain calm under pressure and react quickly in challenging situations.
- Experience in a customer‑facing role with a strong customer service background.
- Strong communication skills (both written and verbal), preferably with a GCSE of equivalent in English.
- Proactive and forward‑thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
- Strongly self‑motivated individual possessing a can‑do attitude and a drive to learn.
- A positive, outgoing personality looking to be part of a strong and established team.
- Essential that you are SIA licensed – store detective experience is highly desirable.
- Exceptional observational skills; ability to handle sensitive situations and to make quick decisions.
- Confidence to challenge people when necessary.
Why join us?
- Great Pay & Benefits: Earn £15.91 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
- Professional Growth: Enjoy company‑funded SIA Licence renewal and continuous training.
- Strong corporate support and career progression opportunities.
Store Detective employer: Career Choices Dewis Gyrfa Ltd
Join M&S, the UK's premier high street retailer, as a Store Detective and enjoy a rewarding career with competitive pay of £15.91 per hour and a range of benefits including a 20% employee discount after six months. Our supportive work culture fosters professional growth through continuous training and SIA licence renewal, while our commitment to teamwork and adaptability ensures that every day brings new challenges and opportunities in a dynamic retail environment across Swindon, Bath, Bristol, Cheltenham, and Gloucester.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Detective
✨Tip Number 1
Network like a pro! Connect with people in the industry, attend local events, and don’t be shy about reaching out to current employees at M&S. They can give you insider tips and might even put in a good word for you!
✨Tip Number 2
Practice your observational skills! As a Store Detective, you'll need to be sharp. Spend some time in stores observing customer behaviour and think about how you would handle different situations. This will help you stand out during interviews.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you had to stay calm under pressure or resolve conflicts. We want to hear how you handled those moments, so have some examples ready to share.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there. Don’t miss out on the chance to join the M&S team!
We think you need these skills to ace Store Detective
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 5 years of trackable working history in the UK. We want to see how your past roles have prepared you for the challenges of being a Store Detective, so don’t hold back!
Get Your SIA License Ready:Since having a valid SIA front-line license is essential, ensure it’s up to date before applying. If you’ve got it sorted, mention it right at the start of your application to grab our attention!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate strong communication skills, so make sure your written English shines through without any fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with M&S!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Store Detective. Familiarise yourself with the Theft Act and the ASCONE process. This will show that you're serious about the position and ready to tackle the challenges that come with it.
✨Show Off Your Skills
Highlight your observational skills and any relevant experience in customer-facing roles. Be prepared to give examples of how you've handled challenging situations in the past. This will demonstrate your ability to stay calm under pressure and make quick decisions.
✨Be a Team Player
Emphasise your ability to work well within a team. Talk about how you can build local networks and collaborate with police forces and other crime prevention partners. This shows that you’re proactive and understand the importance of teamwork in preventing theft.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the training opportunities or how the team collaborates with local law enforcement. This not only shows your interest in the role but also your desire for professional growth.
