At a Glance
- Tasks: Support customers with their requests and ensure a seamless experience throughout their journey.
- Company: Join a tech company that values customer support and employee development.
- Benefits: Enjoy competitive pay, enhanced leave, private medical cover, and wellness perks.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Be the go-to person for customers, making their experience simple and stress-free.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Stonehouse (Gloucestershire, England), GL10 2PA
Pay: £26,000.0 to £30,000.0 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 02/07/2026
About Windsor
We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000 happy customers. We are a company of 60 colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow.
About the role
A key role within the Customer Services team, this role supports customer moves, adds and changes to ensure we deliver a great experience throughout their entire journey with us. Supporting day-to-day delivery of services, you will ensure customer requests and queries are handled accurately and efficiently. This could be on-boarding a new customer, adding additional services, updating account details, answering billing queries or any number of other varied tasks. This role works directly with customers as well as colleagues across our engineering, account management, finance and other teams. You will also be liaising directly with our suppliers. You will keep everything connected and running smoothly. Directly actioning changes on internal systems and our supplier portals, co-ordinating activity across the business and suppliers as required. Importantly, you will provide clear updates to customers to manage expectations and ensure every stage of their journey is seamless.
Our ideal candidate
We’re looking for someone who cares about delivering a great customer experience and takes pride in getting the details right. You’ll be organised, proactive, and confident in managing a variety of requests, ensuring everything is handled efficiently and to a high standard. You naturally build positive relationships, working closely with colleagues, suppliers and customers to keep everyone informed and supported. Communication comes easily to you, and you enjoy being the go-to person who makes things simple, clear, and stress-free for our customers. Above all, you care about doing a great job. You take ownership, stay one step ahead, and are always looking for ways to improve how we work and how we support our customers throughout their journey with us.
Skills & Experience likely to make you well suited to this role may include:
- A strong background in customer service or customer success roles
- Managing in-life service requests, changes, upgrades, or renewals
- Working with suppliers and managing third-party relationships
- Handling multiple time-sensitive service requests and/or priorities
- Using CRM, portals and other business tools or systems
- Experience in a business-to-business sales or service environment
We will provide full technical training but prior knowledge or experience of the following may give you a head start:
- Telecoms services (e.g. connectivity, voice, SIP or hosted platforms)
- Internet and network solutions (including broadband and leased lines)
- Mobile and unified communications services
- IT services or managed service environments (MSP)
- Working with suppliers and managing third-party relationships
The role requires an articulate and confident individual with good written and numerical skills and who is happy spending time talking on the phone and Teams calls.
Typical day involves
No two days are the same, but each day is focused on supporting customers. You’ll start by reviewing your priorities, ensuring all requests and activities are on track and updates are shared clearly. Throughout the day, you’ll coordinate with internal teams and suppliers to progress service changes, resolve queries, and keep everything moving forward. You’ll spend time working directly with customers, providing updates, answering questions, and making sure they feel supported at every stage. Whether it’s managing a change request, supporting service adoption, or resolving an issue, you’ll focus on keeping the experience simple and stress-free. By the end of the day, you’ll have supported multiple customers across their journey, ensuring they feel informed, confident, and well looked after.
Things we think also matter
- Enhanced annual leave entitlement (increasing with length of service)
- Birthday day off
- Private medical cover option (after probation)
- Health cash plan (after probation)
- Subscription to PerkBox, discounts and Wellness app
- Cycle to work Scheme
- Employee referral scheme
- Breakfast and fruit provided every day
Customer Service Advisor in Stonehouse employer: Career Choices Dewis Gyrfa Ltd
Windsor is an exceptional employer located in Stonehouse, Gloucestershire, where we prioritise our employees' growth and well-being. With a strong focus on customer support, we foster a collaborative work culture that encourages development and recognises expertise, offering benefits such as enhanced annual leave, private medical cover options, and a supportive environment that values every team member's contribution. Join us to be part of a dynamic team dedicated to making technology accessible and enjoyable for our clients while enjoying a range of employee perks and opportunities for personal advancement.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stonehouse
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Stonehouse
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
