Senior Receptionist/Care Navigator in Stone

The following are the core responsibilities of the Senior Care Navigator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Process personal, telephone and e-requests for appointments.
• Support the leadership in assisting with signposting.
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Ensure that documentation is correctly filed and photocopied as required.
• Oversee and data-enter new and temporary registrations and relevant patient information as required.
• Input data into patients' healthcare records as necessary.
• Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Support all clinical staff with general administrative tasks as requested.
• Undertake a broad spectrum of administrative duties commensurate with the role.
• Be an integral part of the general practice team.
• Act as a chaperone as required.
• Monitor stationery supplies.
• Support in the production of receptionist rota.
• Support during periods of absence.
• Identify and provide team training where required.
• Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
• Support practice health promotion and display promotional material on the allocated notice boards and in the waiting room.
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.
• Support in the delivery of enhanced services and other service requirements.
• Undertake all mandatory training and induction programmes.
• Contribute to and embrace the spectrum of clinical governance.
• Maintain a clean, tidy, effective working area at all times.
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

In addition to the primary responsibilities, the Senior Care Navigator has the following wider responsibilities:

• Ensure that the reception team actions all incoming emails and correspondence as necessary.
• Participate in local initiatives to enhance service delivery and patient care.
• Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support and participate in shared learning.