At a Glance
- Tasks: Process customer orders and support the team in delivering top-notch service.
- Company: Join a supportive and fast-paced team in Stone.
- Benefits: Full training, career development, and a Monday to Friday work schedule.
- Other info: Opportunity for senior-level roles and exposure to various business functions.
- Why this job: Make a real impact on customer experience while growing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25185 - 30000 £ per year.
We are recruiting for a Customer Service Order Processor to join a supportive and fast-paced team based in Stone. This is an excellent opportunity for an experienced customer service professional who enjoys taking ownership, supporting others, and playing a key role in delivering a high-quality customer experience.
As a Customer Service Order Processor, you will be responsible for ensuring customer orders and enquiries are handled accurately, efficiently, and within agreed timescales. You will act as a key point of support within the team, helping to maintain strong operational performance while also guiding and supporting colleagues. This role would suit someone who is confident, proactive, and passionate about improving processes and delivering exceptional service.
Key Responsibilities:- Processing customer orders accurately and ensuring all requests are completed within agreed SLAs.
- Supporting day-to-day operations within the Customer Experience team to maintain strong performance and service levels.
- Acting as a point of contact for internal and external customers, ensuring clear and timely communication.
- Spending a portion of time actively processing orders and supporting core order management activities.
- Monitoring and maintaining order backlog reports to ensure efficiency and accuracy.
- Ensuring compliance with export regulations and internal quality standards, escalating issues where required.
- Answering customer calls within agreed response times and delivering a high standard of service.
- Conducting quality checks on team members’ work and providing constructive feedback.
- Supporting escalation management, ensuring customer issues are resolved appropriately and efficiently.
- Identifying opportunities for improvement and supporting coaching and development within the team.
- Working closely with internal departments including Sales, Operations, Finance, Quality, and Pricing.
- Acting as a subject matter expert and supporting the Customer Experience Manager in driving continuous improvement.
- Previous experience in customer service, order processing, or a similar role.
- Strong communication skills with the ability to interact confidently at all levels.
- Excellent attention to detail and accuracy in a fast-paced environment.
- Strong organisational and time management skills.
- Experience using Microsoft Office, particularly Outlook and Excel.
- A proactive and flexible approach with the ability to manage multiple priorities.
- Confidence in making decisions and taking ownership of tasks.
- Experience supporting or mentoring colleagues would be highly beneficial.
- Experience with Microsoft Dynamics 365 Business Central is desirable, with full training provided.
- Opportunity to step into a senior-level customer experience role.
- Supportive team environment with strong leadership.
- Involvement in coaching and supporting team development.
- Exposure to a wide range of business functions and stakeholders.
- Monday to Friday working pattern.
- Full training and ongoing development opportunities.
- A varied and rewarding role with real influence on customer experience improvement.
Working Hours: 37.5 hours per week, Monday to Friday.
Customer Service Order Processor in Stone employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic and supportive team in Stone as a Customer Service Order Processor, where your contributions will directly enhance the customer experience. We pride ourselves on fostering a collaborative work culture that encourages professional growth through training and mentorship, ensuring you have the tools to succeed and make a meaningful impact. With a focus on continuous improvement and a commitment to employee development, this role offers a rewarding opportunity to thrive in a fast-paced environment while enjoying a healthy work-life balance.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Order Processor in Stone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Order Processor in Stone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
