At a Glance
- Tasks: Process customer orders and handle enquiries in a fast-paced environment.
- Company: Join a friendly team at a busy commercial business in Stone.
- Benefits: Full training, hybrid working, and opportunities for skill development.
- Other info: Enjoy a supportive team culture with career growth opportunities.
- Why this job: Make a real impact by delivering excellent customer service every day.
- Qualifications: Experience in customer service or administration and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting for a Customer Order Processor to join a friendly and fast-paced team based in Stone. This is a fantastic opportunity for someone who enjoys delivering excellent customer service and takes pride in accurate, timely order processing within a busy commercial environment. As a Customer Order Processor, you will play a key role in ensuring customer orders and enquiries are handled efficiently from start to finish. You will work closely with internal teams and external customers to make sure all orders are processed correctly, queries are resolved quickly, and communication remains clear and professional at all times. This Customer Order Processor role would suit someone who is organised, detail-focused, and confident communicating with people at all levels.
Key Responsibilities
- Processing customer orders accurately and within agreed timeframes using internal systems
- Managing and monitoring shared customer service mailboxes throughout the day
- Responding to customer enquiries via phone and email in a timely and professional manner
- Liaising with internal departments including Sales, Operations, Finance, Quality, and Service teams
- Providing customers with updates on orders, deliveries, and any changes or delays
- Ensuring all documentation requests are completed accurately and efficiently
- Taking ownership of customer queries and ensuring they are resolved effectively
- Escalating complaints or complex issues to the appropriate manager when required
- Supporting compliance processes and ensuring all work meets required quality standards
- Contributing to continuous improvement of the customer journey and service delivery
What We’re Looking For
- Previous experience in customer service, administration, or order processing
- Strong communication skills, both written and verbal
- Excellent attention to detail and accuracy
- Good organisational skills with the ability to manage a busy workload
- Confidence using Microsoft Office applications
- A proactive, flexible, and team-oriented approach
- GCSE Maths and English (or equivalent) at Grade C or above
- Experience with Microsoft Dynamics 365 Business Central is beneficial, but full training will be provided
What’s In It For You
- A supportive and collaborative team environment
- Full training and ongoing development
- A varied and engaging role within a busy customer-focused business
- Opportunities to grow your skills across customer service and order processing
- Monday to Friday working pattern
- Exposure to multiple areas of the business, supporting long-term career development
Working Hours
37.5 hours per week, Monday to Friday. Hybrid working of up to 2 days a week at home is possible.
If you are interested in this Customer Order Processor role and feel you have the necessary skills and experience, we would love to hear from you. Please apply today to be considered for this opportunity.
Customer Order Processor in Stone employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic and supportive team in Stone as a Customer Order Processor, where your contributions to customer service and order accuracy are truly valued. With a focus on employee development, you will benefit from comprehensive training and opportunities for career growth, all within a collaborative work culture that prioritises clear communication and teamwork. Enjoy the flexibility of hybrid working arrangements and be part of a company that is committed to enhancing the customer journey while fostering a positive work environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Processor in Stone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Order Processor in Stone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
