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- Tasks: Be the go-to person for customer service requests and ensure smooth operations.
- Company: Join ISS, a company striving to be the world's greatest service organisation.
- Benefits: Flexible 20-hour work week with a supportive team environment.
- Other info: Great opportunity for personal growth in a dynamic workplace.
- Why this job: Make a real difference by helping customers and improving service delivery.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Contract: Key Account Network
Location: Stoke, ST1 5PZ
Hours of work: 20 hours per week
Contract Type: Fixed Term Contract – 6 months
We are seeking a Service Co‑ordinator to act as the central point of contact for customers and operational colleagues, taking full ownership of service requests from initial contact through to resolution. The role focuses on delivering a timely, accurate and customer‑focused service that supports ISS’s ambition to become the world’s greatest service organisation.
Key Responsibilities
- Act as the first point of contact for client calls and emails, logging and processing service requests accurately.
- Take ownership of service requests, ensuring timely and customer‑focused resolution.
- Identify appropriate solutions and escalate issues when required.
- Manage job allocations and coordinate activities across operational teams.
- Maintain and update facilities management systems (e.g. Maximo) and associated records.
- Provide professional helpdesk support and general administrative assistance.
- Support the account delivery team with day‑to‑day administrative tasks.
- Ensure compliance with company processes, procedures and client contract requirements.
Professional and Personal Competencies / Qualifications
- Previous experience in a customer service, contact centre or administrative role.
- Proven call handling experience.
- Proficiency in Microsoft Office programmes.
- Excellent written and verbal communication skills.
- Experience working within a team to support shared organisational goals.
- Strong organisational and planning skills, with the ability to schedule and prioritise activities effectively.
Equal Opportunities Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
Service Co-ordinator in Stoke-on-Trent employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research ISS and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit into their vision of becoming the world’s greatest service organisation.
✨Tip Number 2
Practice your call handling skills! Since the role involves being the first point of contact, it’s crucial to demonstrate your ability to manage customer interactions smoothly. Role-play with a friend or use mock calls to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage multiple requests. Use examples from past experiences where you successfully coordinated activities or resolved issues efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Co-ordinator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and administration. We want to see how your skills align with the role of Service Co-ordinator, so don’t hold back!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and colleagues, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: As a Service Co-ordinator, you’ll need to juggle multiple tasks. Make sure to mention any experience you have with managing schedules or prioritising activities effectively. We love seeing candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Co-ordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you demonstrate your suitability and show that you're genuinely interested in the position.
✨Prepare for Customer Scenarios
Since this role is all about customer service, be ready to discuss specific examples of how you've handled customer requests or resolved issues in the past. Think of a few scenarios where you took ownership of a problem and successfully found a solution. This will showcase your problem-solving skills and customer focus.
✨Brush Up on Your Tech Skills
The job mentions using facilities management systems like Maximo and proficiency in Microsoft Office. Make sure you're comfortable with these tools. If you have experience with similar software, be prepared to talk about it. If not, consider doing a quick online tutorial to get familiar with the basics.
✨Show Your Team Spirit
This role requires working closely with operational teams, so highlight your teamwork skills during the interview. Share examples of how you've collaborated with others to achieve common goals. Emphasising your ability to work well in a team will demonstrate that you're a good fit for their organisational culture.