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For Companies At a Glance
- Tasks: Support and resolve complex technical issues in a modern Microsoft environment.
- Company: Join a leading UK retailer with a focus on innovation and technology.
- Benefits: Competitive salary, hybrid work, on-call pay, and excellent benefits.
- Why this job: Kickstart your tech career with exposure to cutting-edge Microsoft technologies.
- Qualifications: Experience in IT support; Microsoft certifications are a plus.
- Other info: Collaborative team culture with opportunities for career growth.
The predicted salary is between 37000 - 37000 £ per year.
Overview
Employer: Experis
Location: Stoke-on-Trent, Staffordshire, ST3 1TD
Pay: £37,000.00 per year, + Excellent Benefits
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 03/03/2026
About this job
Microsoft Technical Services Analyst
EUC Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week) £37,000 On‑Call Rota (1 in 6 at £225 per week) Overtime Excellent Benefits
Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment? This opportunity offers exactly that—a springboard into a stronger, more specialised technical career for 2026.
The Opportunity:
- You will join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer.
- The environment is broad, modern, and continually evolving covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.
Responsibilities
- Operate across 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2).
- Resolve complex technical issues and support core infrastructure platforms.
- Collaborate within a team to deliver robust Microsoft-centric estate across stores, distribution sites & cloud platforms.
- Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.
You will work across a modern Microsoft-centric estate covering:
Core Expertise:- Azure; Local & Distributed Infrastructure – Support server infrastructures unified under Azure Arc; Monitoring & maintaining hybrid-cloud environments; Ensuring consistent operations across stores, distribution sites & cloud platforms.
- Operational Infrastructure Support with EUC: Active Directory, DNS, DHCP, AOVPN & RSA Remote Access, Citrix Enterprise, SQL, MoveIT, Automation & FTP, Monitoring & backup systems.
- Support across cloud, datacentre & retail locations; Manage & maintain physical and virtual server estates.
Useful Qualifications (Not Essential):
- Microsoft MCP
- Installing & Configuring Windows 10/11
- MCSA or equivalent
- ITIL Foundation
- Degree in IT or related discipline
Why This Role?
- Step into 3rd Line Engineering
- Join a respected national retailer with real career paths
- Work with cutting-edge Microsoft cloud & datacentre technologies
- Hybrid flexibility with regular onsite collaboration
- Strong team culture with specialist technical peers
Ready to Level Up in 2026? Call 0121 712 8715 today to secure your interview.
Microsoft Technical Analyst - 2nd to 3rd Line - EUC - Stoke in Stoke-on-Trent employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Analyst - 2nd to 3rd Line - EUC - Stoke in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at Experis or in similar roles on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Azure, Active Directory, and other key areas mentioned in the job description. Practice makes perfect!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled complex technical issues in the past. We want to see that you can take ownership of incidents like a champ!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Experis.
We think you need these skills to ace Microsoft Technical Analyst - 2nd to 3rd Line - EUC - Stoke in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Microsoft Technical Analyst role. Highlight your experience with Azure, Active Directory, and any relevant technical skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality in applications.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've resolved complex technical issues. We’re looking for someone who can take ownership of incidents and deliver solutions effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure and Active Directory. Familiarise yourself with the latest updates and features, as well as common issues and their resolutions. This will show that you're not just a fan but also someone who keeps up with the tech landscape.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to take ownership of incidents, which is crucial for a 2nd to 3rd Line role.
✨Understand the Company Culture
Research Experis and their work environment. Understand their values and how they operate within the retail sector. Being able to align your answers with their culture will show that you're a good fit for the team and that you’re genuinely interested in the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or future technology initiatives. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.
