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- Tasks: Supervise helpdesk operations and ensure excellent patient experiences at Royal Stoke Hospital.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Competitive pay, mental health resources, flexible working, and discounts on high street brands.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Supervisory experience and strong communication skills are essential.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 11 - 17 £ per hour.
Healthy outcomes start with positive patient experiences.
40.25 Hours a Week / 4 On 4 Off / 6 Month Fixed Term Contract £14.03 per hour Uniform Provided / Access to Blue Light Card / Sodexo Benefits 20 Days Holiday per Year Location is Royal Stoke Hospital.
As a Helpdesk Supervisor at Sodexo, based in Royal Stoke Hospital, you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment.
What you’ll do:
- Gain and maintain knowledge of hospital layout, service standards, equipment, and systems (e.g. Carps, Traczo, Maximo).
- Manage workforce administration including payroll updates via Pro WFM, annual leave, sickness, and exception handling.
- Recruit, onboard, train, and deliver mandatory monthly training and staff huddles.
- Carry out, review, and update risk assessments while promoting a safe working environment.
- Operate the Helpdesk in line with Trust policies, procedures, and service standards, implementing service improvements where required.
- Handle task allocation, data input, call logging, and ensure response times and requests meet service level agreements.
- Communicate effectively with staff, managers, patients, and relatives, including managing complaints and difficult or emotional situations.
- Maintain professional working relationships, attend meetings, complete records, and support service continuity by assisting colleagues as needed.
What you bring:
- Supervisory experience.
- Act as an ambassador for the company values at all times.
- Work effectively as part of a team to support and develop service delivery.
- IT literate with working knowledge of Microsoft Word, Excel, and Outlook.
- Deliver excellent customer service, including confident and professional complaints handling.
- Demonstrate initiative and adapt quickly to change in a fast-paced environment.
- Maintain strict confidentiality and handle sensitive information appropriately.
- Communicate effectively with strong listening and interpersonal skills.
- Show high levels of accuracy, attention to detail, and self-motivation.
- Works well under pressure.
What we offer:
- Mental health and wellbeing resources.
- Employee Assistance Programme (including financial/legal advice & personal support).
- Free health & wellbeing app with 24/7 virtual GP access.
- Discounts on high street brands for you and your family.
- Salary finance tools and financial wellbeing resources.
- Retirement savings plan and life insurance.
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment.
- Competitive pay.
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
We may close this advert early if we receive a high number of applications so don’t wait.
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We are committed to being an inclusive employer and welcome applications from people with a diverse variety of experiences, backgrounds, and identities.
Helpdesk Supervisor in Stoke-on-Trent employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sodexo and their values. This will help you connect your experience with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Supervisor, you’ll need to handle complaints and communicate effectively. Try role-playing difficult scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you’ve managed teams or projects in the past. Being able to demonstrate your ability to keep things running smoothly will definitely impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Helpdesk Supervisor in Stoke-on-Trent
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Helpdesk Supervisor. Make sure you understand the key responsibilities and requirements so you can tailor your application accordingly.
Show Off Your Experience: When writing your application, highlight any supervisory experience you have. We want to see how you've managed teams or projects in the past. Use specific examples to demonstrate your skills in communication, organisation, and customer service.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share why you’re passionate about working in healthcare and how you can contribute to creating positive patient experiences at Royal Stoke Hospital.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Hospital Inside Out
Before your interview, take some time to familiarise yourself with Royal Stoke Hospital's layout and services. Understanding the environment you'll be working in will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Supervisory Skills
Be ready to discuss your previous supervisory experience. Think of specific examples where you've successfully managed a team or handled difficult situations. This will demonstrate your ability to lead and support others in a dynamic healthcare setting.
✨Communicate Like a Pro
Effective communication is key in this role. Prepare to share examples of how you've handled complaints or emotional situations in the past. Highlight your strong listening skills and how you maintain professionalism under pressure.
✨Emphasise Your IT Skills
Since the job requires proficiency in Microsoft Word, Excel, and Outlook, brush up on these tools before your interview. Be prepared to discuss how you've used technology to improve service delivery or streamline processes in your previous roles.
