At a Glance
- Tasks: Assist with public inquiries and manage computer systems as the first point of contact.
- Company: Career Choices Dewis Gyrfa Ltd, a supportive workplace in Stoke-on-Trent.
- Benefits: Competitive pay rate of £12.71 to £14.90 per hour, Monday to Friday hours.
- Why this job: Be the friendly face of customer service and make a difference in people's day.
- Qualifications: Excellent organisational skills and effective communication abilities.
The predicted salary is between 26400 - 30900 £ per year.
Career Choices Dewis Gyrfa Ltd is seeking a Customer Service Advisor in Stoke-on-Trent. This role involves assisting with public inquiries, acting as the first point of contact, and managing relevant computer systems. The ideal candidate will have excellent organizational skills and be able to communicate effectively.
The position offers a pay rate of £12.71 to £14.90 per hour based on PAYE, with working hours from Monday to Friday, 09:00 to 17:00.
Frontline Customer Service Advisor (Stoke-on-Trent) employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in Stoke-on-Trent, the company provides competitive pay rates and a structured work schedule, allowing for a healthy work-life balance while making a meaningful impact in the community through customer service.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Customer Service Advisor (Stoke-on-Trent)
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult inquiries or complaints, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, so looking professional can set a positive tone right from the start.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Frontline Customer Service Advisor (Stoke-on-Trent)
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about assisting with public inquiries, make sure your application highlights your communication skills. We want to see how you can effectively convey information and connect with people.
Be Organised:As a Customer Service Advisor, you'll need to manage various tasks. In your application, demonstrate your organisational skills by mentioning any relevant experiences where you successfully juggled multiple responsibilities.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to the job description. Make sure to align your skills and experiences with what we’re looking for in a Customer Service Advisor.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common public inquiries and how to handle them. This will show that you're proactive and genuinely interested in the position.
✨Show Off Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to connect with customers.
✨Organisational Skills Matter
Highlight your organisational skills during the interview. Think of specific instances where you managed multiple tasks or handled a busy workload. This will reassure them that you can keep things running smoothly in a fast-paced environment.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company and the role. This shows that you're engaged and have done your homework. For example, you could ask about the team dynamics or what success looks like in this position.
