At a Glance
- Tasks: Provide high-quality cleaning and catering support in a hospital environment.
- Company: Join Serco Limited, a leader in healthcare services.
- Benefits: Competitive salary, generous leave, and wellness perks.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: Good education, customer service experience, and a caring attitude.
The predicted salary is between 24465 - 24465 £ per year.
Part time – 33 hours per week | 3 week rota, including weekends. Shifts 0800‑1600 & 1200‑2000 hours | Salary: £24,465.00 pro rata, plus Serco benefits.
Main Purpose
Responsible for providing a high-quality cleaning, catering and general support service to the ward-based team ensuring a pleasant, homely environment for the patients.
Main Accountabilities
- Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
- Follow ‘best practice’ procedures associated with cleaning and control of infection.
- Ensure all cleaning equipment is used correctly and then cleaned and stored away after use; also, check the equipment before use for any faults.
- Set tables, and correctly serve patients with three main meals per day, in addition to any drinks/snacks required.
- Take the temperature of meals before serving.
- Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
- Undertake other duties as required, following appropriate training.
- Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.
- Take reasonable care of your own safety and that of others who may be affected by your acts or omissions, including patients, staff, and visitors.
- Do not, intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
- Fire safety; follow the Trusts’ fire safety procedures and direction from the ward-based team.
What you’ll need to do the role
- Good standard of general education.
- Good reading and writing ability.
- Numeracy skills.
- Experience in a customer focus environment.
- Good Common Sense.
- Able to work with minimum supervision.
- Understanding of maintaining a clean environment.
- Able to communicate clearly with others.
- Be sensitive and understanding.
- Able to use own initiative.
- Receptive to change.
- Reliable.
- Confident.
- Compassionate.
- Flexible.
- Caring.
- Able to react to situations calmly.
- Able to work well as part of a skilled team.
Desirable but not essential
- NVQ Level 1 or 2 in cleaning building interiors.
- Basic Health and Safety certificate.
- Basic Food Hygiene certificate.
- Awareness of cleaning procedures and food hygiene.
- Worked in a hospital environment.
- Good life experience.
What we offer
- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Domestic-Harplands Hospital in Stoke-on-Trent employer: Career Choices Dewis Gyrfa Ltd
Serco Limited is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With competitive salaries, generous annual leave, and extensive training opportunities, including over 1,100 internal courses, employees at Harplands Hospital can thrive in their roles while making a meaningful impact on patient care. The company also fosters a sense of community through employee networks and charitable initiatives, making it a rewarding place to work.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Domestic-Harplands Hospital in Stoke-on-Trent
✨Tip Number 1
Get to know the hospital environment! If you can, visit Harplands Hospital before your interview. Familiarising yourself with the layout and atmosphere will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Domestic Assistant, you'll need to interact with patients and staff regularly. Try role-playing common scenarios with a friend to boost your confidence and ensure you can communicate clearly and compassionately.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changes in previous roles. Employers love candidates who can handle unexpected situations calmly, so have a few examples up your sleeve to share during the interview.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Serco. Don’t miss out!
We think you need these skills to ace Domestic-Harplands Hospital in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the role of Domestic Assistant. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since good communication is key in this role, don’t forget to mention any relevant experiences where you've effectively communicated with others. This could be in a customer service role or even in everyday situations.
Highlight Your Attention to Detail:Cleaning and maintaining a safe environment is crucial, so be sure to emphasise your attention to detail. Share examples of how you've ensured cleanliness or safety in previous roles or experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Domestic Assistant at Harplands Hospital. Familiarise yourself with cleaning procedures, infection control, and how to create a pleasant environment for patients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Domestic Assistant, you'll need to communicate effectively with patients and staff. Prepare examples of how you've successfully interacted with customers or colleagues in the past. Highlight your ability to listen, respond, and adapt your communication style to different situations.
✨Demonstrate Your Flexibility
The job requires working on a rota, including weekends and varying shifts. Be ready to discuss your availability and willingness to adapt to changing schedules. Share any previous experiences where you had to be flexible in your work environment.
✨Emphasise Your Attention to Detail
Cleaning and maintaining a safe environment is crucial in a hospital setting. Prepare to talk about how you ensure thoroughness in your work, whether it's checking cleaning equipment or taking meal temperatures. Providing specific examples will illustrate your commitment to high standards.
