At a Glance
- Tasks: Assist the public with enquiries and provide excellent customer service.
- Company: Join a welcoming team in Stoke-on-Trent dedicated to helping others.
- Benefits: Competitive pay, weekly payments, and a supportive work environment.
- Other info: Enjoy a Monday to Friday schedule with opportunities for growth.
- Why this job: Be the friendly face that makes a difference in people's day-to-day lives.
- Qualifications: Strong communication skills and a professional attitude towards the public.
The predicted salary is between 26400 - 30900 £ per year.
Location: Stoke-on-Trent ST1
Responsibilities:
- Responsible for assisting with specific and general enquiries made by members of the public
- Acting as the first face-to-face point of contact
- Operating all relevant computer systems
- Supporting face-to-face and electronic channel enquiries
- Dealing with both telephone & email enquiries
- Undertake all other general office duties as directed
Minimum Requirements:
- Excellent organisational skills
- Ability to work to a high degree of accuracy
- Strong written and verbal communication skills
- To be able to deal with members of the public in a professional, polite and welcoming manner
Compensation and Working Hours:
- Pay rate: £12.71 - £14.90 per hour (PAYE, Weekly paid). Statutory Deductions for TAX, NI and Pension (if not opted out) apply.
- Working hours: Monday - Friday 09:00 - 17:00.
We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010.
Customer Service Advisor in Stoke-on-Trent employer: Career Choices Dewis Gyrfa Ltd
As a Customer Service Advisor in Stoke-on-Trent, you will join a supportive and dynamic team that values professionalism and accuracy. Our company fosters a positive work culture with opportunities for personal and professional growth, ensuring that every employee feels valued and empowered. With competitive pay rates and a commitment to inclusivity, we are dedicated to providing a rewarding environment for all our staff.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when dealing with real-life enquiries during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in customer service. Make sure you look professional and approachable, so you can make a great impact right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be dealing with the public, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Your Organisational Skills:We love a well-organised application! Make sure to structure your CV and cover letter neatly, showcasing your ability to manage tasks effectively. This will show us you can handle the responsibilities of the role.
Be Personable:Remember, you're applying for a customer service role! Let your personality shine through in your application. A friendly tone can go a long way in making a great first impression.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Customer Service Advisor position!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle any situation.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to communication skills and dealing with the public. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the company and the role you're applying for. Plus, it’ll help you feel more confident when you walk in.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the company or the team you'll be working with. This demonstrates your interest in the role and helps you gauge if it's the right fit for you.
