At a Glance
- Tasks: Lead a passionate team while delivering exceptional coffee and cake experiences.
- Company: Join a vibrant coffee community with a focus on customer service.
- Benefits: Enjoy up to 70% staff discount, free drinks, and flexible hours.
- Other info: Participate in fun competitions and enjoy a supportive work environment.
- Why this job: Kickstart your career with full training and exciting growth opportunities.
- Qualifications: Enthusiasm for coffee and a knack for team leadership.
The predicted salary is between 22000 - 26000 £ per year.
We’re looking for an enthusiastic experienced leader/supervisor, who is passionate about coffee & cake while delivering great customer service whilst developing and supporting their team. No experience in coffee is needed as full training will be provided in store and at one of our Coffee Academies!
Some of our GREAT perks whilst being part of the team:
- Staff discount is up to 70% on selected food and drink
- Free drinks on shift
- Bespoke C#1 Benefits Dashboard personalised to you
- Life Assurance
- Medicash – provides free optical (glasses and contact lenses), dental, physio plus lots more
- Flexible working (No late nights!)
- Access to Beanbox - you’ll have access to hundreds of discounts and freebies at the touch of a button.
- Barista to Boardroom Programme – the C#1 Career Pathway
- Lots of fun Competitions and Incentives
- Apprenticeship Opportunities
- Excellent Length of Service Recognition
Why would you join our team? When you join us, you’re joining our C#1 team - whether this is the regular customers of your Store, or your local community. We are also really passionate for those that wish to build a career, we love being part of the Caffe Nero Group which opens up even more opportunities. There really is something for everyone. If you love interacting with people (and dogs) and giving great service then please apply!
Assistant Manager in Stoke-on-Trent employer: Career Choices Dewis Gyrfa Ltd
As an Assistant Manager at our vibrant coffee shop, you'll be part of a dynamic team that values passion for coffee and exceptional customer service. With fantastic perks like up to 70% staff discount, flexible working hours, and comprehensive training through our Coffee Academies, we foster a supportive work culture that prioritises employee growth and career advancement. Join us to enjoy a fun environment filled with competitions, incentives, and the opportunity to build a rewarding career within the Caffe Nero Group.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Stoke-on-Trent
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Career Choices Dewis Gyrfa Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Career Choices Dewis Gyrfa Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Assistant Manager in Stoke-on-Trent
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Career Choices Dewis Gyrfa Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Career Choices Dewis Gyrfa Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Career Choices Dewis Gyrfa Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Career Choices Dewis Gyrfa Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
