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- Tasks: Support adults affected by domestic abuse through empathetic communication and risk assessments.
- Company: Victim Support, a charity dedicated to helping those impacted by crime.
- Benefits: Flexible working, 28-33 days leave, birthday off, and discounts on various services.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills; call centre experience is a plus but not required.
- Other info: Join a diverse team committed to inclusivity and personal growth.
The predicted salary is between 28800 - 48000 £ per year.
What We Offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the Role: The Triage and Early Intervention Officer (TEIO) will be responsible for making initial contact with adults who may require support after experiencing domestic abuse. You will speak on the telephone to adults who have experienced domestic abuse and you will be responsible for completing risk assessments and safety planning. During the call you will provide practical and emotional support in a way that is flexible and caring, listening carefully to what is being said and showing empathy at all times. You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of domestic abuse, who may have gone through life-changing experiences. Previous call centre experience would be beneficial but is not essential as full training is given. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Triage and Early Intervention Officer in Stafford employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Early Intervention Officer in Stafford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Victim Support. Understand their mission and values, especially how they support victims of crime. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle sensitive situations, as empathy and communication are key for the Triage and Early Intervention Officer role.
✨Tip Number 3
Show your passion! During the interview, share personal experiences or stories that highlight your commitment to helping others. This will demonstrate your suitability for the role and your understanding of the challenges faced by those affected by domestic abuse.
✨Tip Number 4
Apply through our website! Make sure to submit your application via the link provided. This not only ensures your application is seen but also shows that you're following the process as outlined by Victim Support. Plus, it’s super easy!
We think you need these skills to ace Triage and Early Intervention Officer in Stafford
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with others. This role is all about supporting those who have experienced trauma, so let us know how you can connect with people on a personal level.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific requirements of the Triage and Early Intervention Officer role. We want to see how your skills and experiences align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially when it comes to understanding your experiences and qualifications.
Apply Through Our Website: Make sure to apply through our website as instructed. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Triage and Early Intervention Officer. Familiarise yourself with the key aspects of the role, such as risk assessments and safety planning, so you can speak confidently about how your skills align with these tasks.
✨Show Empathy and Communication Skills
Since this role involves supporting individuals who have experienced trauma, it's crucial to demonstrate your empathy during the interview. Prepare examples of how you've effectively communicated in sensitive situations, showcasing your ability to listen and provide emotional support.
✨Research Victim Support
Take some time to learn about Victim Support's mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the organisation and its commitment to supporting victims of crime.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of potential situations you might face in the role and how you would handle them, focusing on your approach to providing support and ensuring safety for those in need.
