INTERPRETER AND CHAPLAINCY SERVICE ADMINISTRATOR
Employer:
NHS Jobs
Location:
Stafford. Staffordshire, ST16 3SR
Pay:
£25,760.00 to £27,476.00 per year, £25760.00 - £27476.00 a year
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
21/06/2026
About this job
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System: Midlands Partnership University NHS Foundation Trust, North Staffordshire Combined Healthcare NHS Trust, University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
Staffordshire and Stoke-on-Trent Integrated Care Board.
This role is not eligible for visa sponsorship.
Key Responsibilities
Maintain administration booking requests from Health and Social Care and Mental Health Professionals for inpatient, clinic and outreach appointments.
Maintain diary of interpretation and chaplaincy requests and provide feedback to the team on activities, usage and process.
Provide confidential secretarial and administrative support within these services as required by the Associate Director of Equality & Inclusion.
Maintain high standards of practice and recording of data as per Trust policies for record keeping and Information Governance.
Work in partnership with Trust-wide staff to promote communication competence, bridging the differences in interpreting non-verbal signals and attempting to alleviate anxieties and apprehensions which patients may feel using the Trust services.
Promote communication competence between patients and Trust staff.
Provide administrative support to maintain the booking requests, process of confirmation and feedback from staff regarding Chaplaincy and Interpreter support services.
Provide general office duties effectively and efficiently including answering the telephone, emails, scanning, photocopying and maintaining an efficient filing system both manual and computerised.
Provide cross cover for other administrators during periods of heavy work pressure or absence.
Prepare letters and reports as required and deal with outgoing correspondence as appropriate.
Work independently and without daily supervision, seeking direction and guidance from line manager on issues outside routine processing.
Undertake other duties as may be determined from time to time, commensurate with the role and general responsibilities of the post.
Be involved with stock control stationery and other supplies as necessary from approved sources and maintain adequate stocks, keeping appropriate records.
Implement and follow the relevant policies relating to secretarial and administrative duties.
Participate actively in team meetings supporting the administration function of team meetings.
Systems and Equipment
Process reports and data on activity and usage as directed by the Associate Director for Equality & Inclusion.
Accurately input data onto computer systems and maintain interpreter and chaplaincy usage database.
Ensure care and maintenance of all equipment and premises.
Produce a range of documents using Microsoft Office including Word, PowerPoint and Excel.
Audit, monitor and facilitate operational delivery of the interpreter service and chaplaincy service e.g. clarity and supporting authorisation for processing of invoices, collection of monthly interpreter activity reports.
Responsible for data entry and storage of data compiled by others, utilising Interpreter services specific computer-based data entry system.
Decisions and Judgements
Report concerns to the Associate Director for Equality & Inclusion regarding interpreter/chaplaincy activity and provide monthly activity reports including complaints and compliments.
Prioritise own workload to meet deadlines.
Follow policies in own role which are determined by others; no responsibility for service development, but may be required to comment on policies, procedures or possible developments.
Communication and Relationships
Communicate to the appropriate qualified member of staff any problems or concerns regarding interpreting interventions as per the Interpreter services process and policy.
Communicate to the appropriate member of staff any problems or concerns regarding chaplaincy interventions as per the Chaplaincy service process and related policies.
Maintain confidentiality at all times including the sharing of information that is of a sensitive and contentious nature with other professionals.
Act as point of contact for Accessible Communication and Interpretation services and for Chaplaincy, Spirituality and Pastoral Care Service.
Inform line manager of any site issues to ensure maintenance or works problems in the department are dealt with in a timely manner, keeping appropriate records in line with local/Trust policy.
Complete Personal Development Plan and undertake appraisal with Line Manager.
Provide advice and demonstrate own activities and workplace routines to new or less experienced colleagues in own work area.
Physical Demands
Travel to varied locations as appropriate.
Combination of sitting, standing and walking.
Standard keyboard skills are required to develop reports and action plans.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
