At a Glance
- Tasks: Provide top-notch IT support and manage customer queries efficiently.
- Company: Leading Managed Service Provider with a focus on IT and cyber security.
- Benefits: 25 days annual leave, birthday leave, flexible health plan, and gym discounts.
- Other info: Engaging work environment with an active Social Committee and mentoring system.
- Why this job: Join a supportive team culture with real opportunities for career growth.
- Qualifications: Experience in IT support and knowledge of Active Directory and Windows OS.
The predicted salary is between 30000 - 40000 £ per year.
Location: Lowton (Customer Site) – 3 / 4 days per week; Occasional travel to Whetherby
Hours: Full-time, 37.5 hours per week
Overview of the Role
Due to continued growth, our client is looking for an IT Support Engineer to work from one of their client's sites in Lowton. This role involves providing an excellent first response to one of their dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will liaise with customers and third parties via phone and email. They offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for career progression. At our client, you are not just a number, you are an integral part of their team culture, supported by an active Social Committee that organises events, competitions, and charity initiatives.
About Our Client
Our client is a leading Managed Service Provider specialising in IT, cyber security, and communications solutions for SMEs. They take a partnership-focused approach, aligning their services with their clients' strategic goals to drive business growth. Through comprehensive offerings, technical expertise, and exceptional customer service, they ensure business-critical IT and communications systems operate seamlessly, enabling their clients to achieve their objectives.
Benefits
- Structured training and development, including internal mentoring.
- Progressive working environment with a voice in decision-making.
- 25 days annual leave plus bank holidays.
- Birthday leave.
- Flexi Health plan cover.
- IT purchasing scheme.
- Cycle-to-work scheme and gym discounts.
- Company pension.
- Mental Health First Aider in the business.
- Active Social Committee organising events and activities.
Key Responsibilities
- Deliver excellent customer care and support through efficient ticket management.
- Provide 1st and 2nd line fixes via phone and email.
- Resolve incidents and requests, escalating where appropriate.
- Perform ticket triage, prioritising and escalating as required.
- Liaise with third parties and customers regarding incident resolution and requests.
- Manage work queues and prioritise tasks to meet SLAs.
- Assist the Service Desk Supervisor in maintaining high service standards.
- Work productively to achieve and exceed SLAs, KPIs, and profitability targets.
Essential Experience and Knowledge
- Previous experience working on an ITIL-based service desk.
- Basic knowledge of Active Directory configuration and administration.
- Understanding of DNS.
- Basic router configuration and support experience (ideally Cisco, Draytek).
- Experience with Windows OS and Windows Server OS.
- Familiarity with Office 365, Microsoft Azure, and Microsoft Intune.
- Experience in schooling or education environments is beneficial.
Essential Skills and Attributes
- Excellent communication and organisational skills.
- Results‑driven with a proven track record of achievement.
- Self‑motivated, proactive, and resilient under pressure.
- Strong team player.
Apply now with an up‑to‑date CV.
IT Support Engineer in St Mary's employer: Career Choices Dewis Gyrfa Ltd
Our client is an exceptional employer, offering a progressive working environment in Lowton where IT Support Engineers can thrive. With structured training, internal mentoring, and a strong focus on employee well-being, including 25 days of annual leave and birthday leave, you will be part of a supportive team culture that values your contributions. The active Social Committee ensures a vibrant workplace with regular events and initiatives, making it a rewarding place to grow your career while delivering top-notch IT support.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in St Mary's
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you articulate your skills and experiences clearly, especially when discussing your IT support expertise.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to deliver excellent customer care and support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in St Mary's
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience, especially with ITIL-based service desks and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our client's needs. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear language and structure in your CV and cover letter. We want to see how you can effectively communicate with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Tech
Brush up on your knowledge of Active Directory, DNS, and basic router configurations. Be ready to discuss your experience with Windows OS and Office 365, as these are crucial for the role. Showing that you understand the technical requirements will impress the interviewers.
✨Customer Care is Key
Since this role focuses heavily on customer satisfaction, prepare examples of how you've provided excellent support in the past. Think about specific situations where you resolved issues efficiently and kept customers informed throughout the process.
✨Ticket Management Skills
Familiarise yourself with ticket triage processes and be prepared to explain how you prioritise tasks. Discuss any experience you have with managing SLAs and KPIs, as this will demonstrate your ability to work effectively under pressure.
✨Communication is Everything
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing technical topics in an easy-to-understand way.
