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- Tasks: Provide essential admin support to the St Helens Inpatient Admin Team and ensure excellent customer care.
- Company: Join Mersey Care NHS Foundation Trust, a leading provider of health services in the North West.
- Benefits: Flexible working options, supportive environment, and opportunities for personal development.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic team.
- Qualifications: Strong organisational skills, computer literacy, and ability to work independently.
- Other info: Be part of a transformative journey in healthcare, serving over 1.4 million people.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a developing Administrator to support the St Helens Inpatient Admin Team. The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. They will have the ability to support with call handling whilst being empathetic and understanding to service users.
The purpose of this post is to provide a timely, accurate and comprehensive range of administration, clerical and cashier duties to support inpatient areas across the Division. The post holder will be a key member of the ward based and administrative teams and will be required to maintain confidentiality in relation to patient and staff information.
They will work flexibly to meet the needs of the service and to support ward and service processes. The postholder will work with a high level of accuracy, a commitment to team working and continuous improvement to bring about positive service outcomes. They will have good written and verbal communication skills and demonstrable organisational and time management ability.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.
At the heart of all we do is our commitment to ‘perfect care’ - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles.
- Produce typed letters/reports for the ward on various issues relevant to the Service and distribute to others via IT systems, internal mail and the e-mail system, as appropriate.
- Prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.
- Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems.
- Produce typed documentation to support key workers and distribute relevant documents to members of the clinical team.
- Ensure an adequate process for disposing of confidential clinical information/documents.
- Report, coordinate and track maintenance requests.
- Maintain recording systems to support the monitoring of annual leave, sickness, and training of ward staff via the online roster system.
- Maintain manual and electronic patient and ward records.
- Maintain stationery and provisions stocks and order any other items required for the ward.
- Carry out general office duties, e.g., answer routine telephone enquiries, take/deal with messages, book appointments when required, photocopying.
- Carry out Cashier duties as per training provided and in accordance with Trust Standing Financial Instructions.
- Escort professional visitors within the sites, as required.
- Liaise with clinical and other administration staff providing information as required.
- Book interpreters via the appropriate booking system for service users as required.
- Receive and impart information of a serious criminal nature to others who have a professional right to know, in accordance with Trust Information Governance and Caldicott guidance.
- Provide cover for colleagues as requested by the Administration Manager, including reception duties.
- Contribute to general development initiatives and project work in line with Service requirements.
- Ensure that work is conducted in accordance with Trust policies and procedures and contribute to their development.
- Arrange appointments for professional visitors as and when required, coordinating all aspects of the visit, and liaising with security.
- Participate in the local induction process for new staff.
This advert closes on Tuesday 17 Feb 2026.
Ward Administrator | Mersey Care NHS Foundation Trust in St Helens employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Administrator | Mersey Care NHS Foundation Trust in St Helens
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the St Helens Inpatient Admin Team. Understanding their roles and how they work together can help you show that you're a great fit for the ward.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with service users and staff, make sure you can demonstrate your ability to communicate clearly and empathetically during your interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and keep things running smoothly, especially when it comes to handling multiple tasks like call handling and maintaining records.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for joining Mersey Care.
We think you need these skills to ace Ward Administrator | Mersey Care NHS Foundation Trust in St Helens
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ward Administrator role. Highlight your organisation skills, customer care experience, and any relevant admin duties you've handled before. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with service users and staff, it's crucial to demonstrate your written and verbal communication skills. Use clear language in your application and give examples of how you've effectively communicated in past roles.
Be Detail-Oriented: Attention to detail is key for this position. Make sure your application is free from typos and errors. We appreciate candidates who can present information accurately and professionally, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Ward Administrator. Familiarise yourself with the key tasks mentioned in the job description, like handling call enquiries and maintaining patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Ward Administrator, you'll be interacting with various stakeholders, including service users and clinical staff. Prepare examples of how you've effectively communicated or resolved issues in previous roles. Highlight your empathy and understanding, as these qualities are crucial for providing excellent customer care.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, so come prepared to discuss how you manage your time and tasks. You might want to share specific strategies or tools you use to stay organised, especially when juggling multiple responsibilities like coordinating meetings and maintaining records.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the challenges they face, or how they measure success in this role. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
