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- Tasks: Assist with holiday bookings and ensure smooth operations for memorable travel experiences.
- Company: Join David Ogden Holidays, a leading coach holiday company with a passion for customer service.
- Benefits: Enjoy a supportive work environment, training opportunities, and competitive salary.
- Other info: Flexible full-time or part-time hours available, with weekends required.
- Why this job: Be part of the travel industry and help create unforgettable holidays for customers.
- Qualifications: Strong communication skills and a positive attitude; experience in travel is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Location: Baxters Lane, Sutton, St Helens WA9 3DH
Company: David Ogden Holidays
About Us: David Ogden Holidays is a well-established coach holiday company, providing high-quality travel experiences across the UK and Europe. We pride ourselves on excellent customer service and carefully organised tours that create memorable holidays for our customers.
The Role: We are looking for a friendly, organised, and motivated Reservations & Operations Assistant to join our team in St Helens. This role involves supporting both the reservations and operations side of the business, helping ensure our holidays run smoothly from booking through to departure. This position is available on a full-time or part-time basis, and working days will include Fridays and Saturdays.
Key Responsibilities:
- Handling holiday enquiries via phone, email, and in person
- Processing new bookings and amendments using our reservation systems
- Providing excellent customer service and travel advice to clients
- Assisting with tour administration and operational planning
- Preparing travel documentation and passenger lists
- Liaising with suppliers such as hotels, attractions, and transport providers
- Supporting the operations team with general administrative tasks
What We’re Looking For:
- Strong communication and customer service skills
- Good organisational and administrative abilities
- Attention to detail and the ability to multitask
- A positive, team-focused attitude
- Computer literacy and confidence using booking systems and Microsoft Office
- Previous experience in travel, tourism, or customer service is desirable but not essential
What We Offer:
- A friendly and supportive working environment
- The opportunity to work within the travel and tourism industry
- Training and development opportunities
- Competitive salary depending on experience
Working Hours: Full-time or part-time hours considered – Fridays & Saturdays are a must. Opening Hours: Monday – Friday 9am – 5.30pm & Saturdays 9am – 4pm. Closed Sundays & Bank Holidays.
How to Apply: If you enjoy helping people plan their holidays and thrive in a busy office environment, we’d love to hear from you. Please send your CV and a short covering note explaining why you’d be a great fit for the role.
Reservations & Operations Assistant in St Helens employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Operations Assistant in St Helens
✨Tip Number 1
Get to know the company! Research David Ogden Holidays and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks. This will demonstrate your ability to multitask, which is key for the Reservations & Operations Assistant role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at David Ogden Holidays.
We think you need these skills to ace Reservations & Operations Assistant in St Helens
Some tips for your application 🫡
Craft a Catchy Covering Note: Your covering note is your chance to shine! Keep it short and sweet, but make sure to highlight why you're the perfect fit for the Reservations & Operations Assistant role. Show us your enthusiasm for travel and customer service!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor yours to match the skills and experiences mentioned in the job description. We want to see how your background aligns with what we’re looking for at David Ogden Holidays.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and suppliers, make sure your written application reflects your strong communication skills. Use clear language and a friendly tone to give us a taste of how you’d interact with our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company
Before your interview, take some time to research David Ogden Holidays. Understand their values, services, and what makes them stand out in the travel industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Reservations & Operations Assistant, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to handle enquiries and provide travel advice effectively.
✨Be Organised and Detail-Oriented
Since the role involves multitasking and handling various administrative tasks, be ready to discuss how you stay organised. Bring up any tools or methods you use to manage your workload and ensure accuracy in your work, especially when processing bookings and preparing documentation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Reservations & Operations Assistant. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.