Pensions Administrator | 096 Mersey and West Lancashire Teaching Hospitals NHS Trust in St Helens

We are urgently seeking a Pensions Administrator with excellent customer service skills to support our busy Pensions team. Reporting to the Pensions Team Leader, your job is to accurately prepare and update the NHS Pension/ NEST records/payments via ESR and POL in accordance with the NHS Pension regulations, the Pension Regulator legislation, internal procedures and statutory obligations. Training will be provided. Attention to detail is essential as is providing excellent customer service, first time every time. You will have excellent communication skills both verbal and written. A working knowledge of Microsoft software particularly Excel together with the ability to build effective working relationships at all levels.

KEY DUTIES

• The post holder will ensure accurate information is provided to NHS Pensions/NEST, and other workplace pension schemes promptly and courteously resolving any queries with some supervision in complex areas.
• Ensure pension contributions are correctly processed within strict and tight specified deadlines under pressure.
• Maintain pension-related records for payments or deductions and where appropriate process complex manual calculations based on the above.
• Process opt‑out and refund documentation related to NHS Pensions accurately and within strict deadlines.
• Interpret both National (AfC), M&D and local Terms and Conditions of Service surrounding pensionable pay and refer any unknown or ambiguous areas and discuss with Pension Officer.
• Assist the Pension Officer with the monthly/weekly Auto Enrolment duties.
• Provide information to the Pension Officer/Pension Team Manager as required enabling the reconciliation of the pension records.
• Ensure pension information is clearly explained to employees and enquiries from employees are handled courteously and confidentially within agreed Departmental standards / response times.
• Ensure that queries relating to external agencies are dealt with promptly, courteously and effectively.
• Maintain confidentiality and security of information at all times.
• Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
• Ensure all documentation is filed in accordance with departmental procedures and that stored material is in good condition and readily retrievable to respond to queries and for audit purposes.
• Participate in pension record processing ensuring timescales are met, the Trust’s policies and procedures are followed, and all information is accurate and up-to-date.
• Complete pension record processing within the necessary timescales and in accordance with internal/external pension procedures.
• To be fully conversant with the effective utilisation of the NHS Pensions Online system, including data entry, system navigation and report generation.
• Validate all output from the monthly pension interface process to ensure all employees’ records have been updated.
• Process appropriate reports, schedules and documents and, if appropriate, print and distribute each payroll period.
• Undertake presentations at Trust inductions providing basic NHS Pension information.
• Interpretation of AfC / Trust terms and conditions of employment relating pensions.
• Interpretation and application of statutory regulations regarding pensions.
• Undertaking on-going Data Cleanse activities in respect of NHS Pensions.

ADMINISTRATIVE RESPONSIBILITIES

• Establish and maintain effective working relationships with other individuals of the Directorate, other officers of the Trust, colleagues from the NHS Executive, NHS Pensions and officers from other agencies to ensure the delivery of a professional service focused on achieving a high level of customer satisfaction.
• Effectively liaise with agencies and statutory bodies on all matters relating to the pension functions.
• Effectively liaise with Finance colleagues on all matters relating to the workplace pension schemes.
• Respond promptly and courteously to all correspondence and enquiries from individuals, statutory bodies and requests for information from NHS Pensions/NEST, or other appropriate organisations.
• Participate effectively and promptly in the provision and analysis of accurate financial, statistical and management information.
• Advise managers and staff on local and national regulations, completion of pension documentation and employee’s pension membership.
• Provide information, excluding financial advice, to employees on all matters related to pension contributions and the NHS Pension Scheme, accurately, promptly and courteously.

TRAINING

• Maintain own compliance with the Trusts mandatory and statutory training requirements.
• Demonstrate activities in own area to new staff to support induction training.
• Develop skills and competencies of self through training and development activities, ensuring that progress is maintained and future needs identified and actioned.