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- Tasks: Manage housing services, build relationships, and ensure safe, clean neighbourhoods.
- Company: Join Torus, a community-focused organisation dedicated to quality housing management.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
- Why this job: Be an ambassador for your community and help residents thrive.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Torus are seeking a Neighbourhood Officer to play a key role in delivering high-quality housing management services across our communities. As a Neighbourhood Housing Officer, you will manage a defined patch of homes and act as a central point of contact for customers, delivering all aspects of the tenant and landlord relationship.
Working as an ambassador for Torus, you will build positive relationships with residents, colleagues and external partners to ensure neighbourhoods are clean, safe and well managed, while meeting performance targets and supporting Torus’s corporate objectives.
Responsibilities- Manage a defined property portfolio, delivering effective tenancy and estate management and providing clear advice to tenants and residents.
- Undertake core tenancy management activities, including abandoned properties, unauthorised occupation, tenancy fraud, access issues and changes in household circumstances.
- Carry out visits such as viewings, tenancy audits, inspections, new tenancy visits, starter tenancy reviews and attend evictions where required.
- Use neighbourhood and performance data to identify risk, target resources effectively and protect demand and costs.
- Ensure compliance with all legal, regulatory and insurance obligations relating to the property portfolio.
- Proactively manage anti-social behaviour, hate crime and other tenancy breaches, including triaging cases and taking enforcement action where appropriate.
- Manage a caseload focused on tenancy sustainment, assessing needs, reducing risk, maximising income and promoting independent living.
- Work collaboratively with internal teams and external partners, including Income, Safer Estates, Assets, Development and support agencies, escalating cases where necessary.
- Take a proactive approach to neighbourhood management, addressing issues affecting demand, costs and appearance, and supporting estate-based improvements and consultation.
- Promote resident engagement and deliver high levels of customer satisfaction through effective case management, communication and ongoing professional development.
- CIH Level 3 qualification (or willingness to work towards it); experience in housing management or delivering services to clients.
- Strong knowledge of housing legislation and a willingness to stay up to date with developments.
- Excellent communication skills, with the confidence to challenge non-compliance where necessary.
- Experience of managing ASB and nuisance cases.
- A professional, solutions-focused approach with the ability to work at pace.
- Full UK Drivers Licence.
Neighbourhood Officer - St Helens employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer - St Helens
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Torus. Attend local events or join online forums to get your name out there and show your passion for community management.
✨Tip Number 2
Prepare for interviews by researching Torus and their values. Think about how your experience aligns with their mission of delivering high-quality housing services. Be ready to share specific examples of how you've tackled challenges in housing management.
✨Tip Number 3
Show off your communication skills! During interviews, practice clear and confident responses. Remember, as a Neighbourhood Officer, you'll need to build relationships, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Torus team and making a difference in the community.
We think you need these skills to ace Neighbourhood Officer - St Helens
Some tips for your application 🫡
Show Your Passion for Housing Management: When writing your application, let your enthusiasm for housing management shine through! We want to see how much you care about making a difference in our communities and how your experience aligns with the role of Neighbourhood Officer.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the job description. We love seeing how your skills can directly contribute to delivering high-quality housing management services at Torus.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific responsibilities of a Neighbourhood Officer. Familiarise yourself with Torus’s values and objectives, so you can demonstrate how your skills align with their mission during the interview.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to communicate effectively with residents and colleagues. Prepare examples of how you've successfully managed tenant relationships or resolved conflicts in the past. This will show that you can handle the challenges of the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've tackled issues like anti-social behaviour or tenancy breaches. Be ready to discuss your approach to these situations and how you ensured compliance with regulations while maintaining positive relationships with tenants.
✨Engage with the Community
Highlight any experience you have in community engagement or working collaboratively with external partners. Discuss how you would promote resident engagement and improve neighbourhoods, as this is key to the role and will resonate well with the interviewers.