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- Tasks: Deliver exceptional guest experiences and ensure hotel operations run smoothly overnight.
- Company: Join Kew Green Hotels, a leading hotel management company with a focus on guest satisfaction.
- Benefits: Enjoy discounted hotel stays, retail discounts, free gym access, and career development opportunities.
- Why this job: Be the reassuring presence for guests and make their night memorable while developing your skills.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Flexible shifts in a supportive, inclusive environment with great career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.
- Building strong relationships with guests, adapting your approach to meet individual needs.
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation.
- Providing drinks service on our residents bar.
- Preparing and delivering food from our 24 hour menu for guests arriving through the night.
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression.
- Completing any cleaning and set up required to ensure the hotel is ready for the next day.
- Supporting the night audit process.
- Ensuring fire and safety requirements are met.
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.
You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
Our rewards package includes:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development.
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Director Of Procurement & Cost to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitmentkewgreenhotels.com. We’re here to support you.
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Guest Services Assistant (Nights) in St Helens employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights) in St Helens
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Guest Services Assistant role and rehearse your responses. Focus on your customer service experiences and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can build strong relationships with guests, so be yourself and show them why you’d be a great fit!
✨Tip Number 4
Follow up after your chat! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect candidate for the Nights Guest Service Assistant position.
We think you need these skills to ace Guest Services Assistant (Nights) in St Helens
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the Nights Guest Service Assistant role. Highlight any relevant experience in customer service and how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Nights Guest Service Assistant. Familiarise yourself with the key tasks like welcoming guests, providing drinks service, and ensuring safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about guest satisfaction, be ready to share examples from your past experiences where you went above and beyond for customers. Highlight your ability to build relationships and adapt to individual needs, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, especially during quieter overnight periods. Think about how you would remain calm and organised while ensuring guests feel valued. Practising these scenarios can give you a real edge in the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s culture or the team you’ll be working with. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
