At a Glance
- Tasks: Lead the team in delivering unforgettable guest experiences and support management tasks.
- Company: Join De Vere, a vibrant hospitality brand with a focus on exceptional service.
- Benefits: Competitive salary, free meals, gym access, and generous holiday allowance.
- Other info: Enjoy flexible shifts, career progression, and a fun team environment.
- Why this job: Develop your management skills while creating memorable moments for guests.
- Qualifications: Hospitality experience and strong communication skills are essential.
The predicted salary is between 30257 - 30257 £ per year.
Are you ready to take the lead in delivering exceptional guest experiences as an Assistant Reception Manager? Your mission is to ensure guests’ expectations are not only met but exceeded throughout their stay. From extending a warm welcome to efficiently handling guest requests, you’ll be a driving force behind the team consistently delivering unforgettable experiences that leave a lasting impression. You will also support the Front of House Manager with a variety of tasks and training activities which will develop your management skills and experience to ensure the smooth running of the department. In this role you’ll continually learn and develop, have access to industry-leading training and have the opportunity to develop your career with De Vere.
This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, lates from 2pm-11pm and middle shifts from 9am-5pm. Weekend shifts are scheduled on a rota basis.
Your Skills and Experience
- You have hospitality experience and a track record of delivering outstanding guest service in a similar role.
- You have effective communication skills and are able to build strong relationships with colleagues and establish a genuine rapport with guests.
- You embrace technology with confidence and are proficient in using IT software.
- Familiarity with Opera would be advantageous, but is not mandatory as training will be provided.
If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests.
The Pay & Benefits
- £30,257 per year plus upselling bonus incentive scheme.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities.
- Extra paid day off for your birthday and a £20 “love to shop” voucher.
- Varied shift patterns and contracts available to suit your lifestyle.
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice.
- Exclusive perks: £50 colleague rates for overnight stays at De Vere properties and a 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days).
- Venue closure over the Christmas period.
- Access to our Apprenticeship programmes and study support.
- Employee Assistance Programme providing 24/7 health and wellbeing support.
- Wagestream financial wellbeing platform for instant access to your pay.
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event.
- Subsidised travel options support your journey to or from work.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Company Life Assurance scheme.
About De Vere Cotswold Water Park
De Vere Cotswold Water Park is nestled at the edge of the Cotswolds, in the heart of 180 lakes. The hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites hosting up to 800 guests. With three restaurants and bars, we have a buzzing Food & Beverage team here, but also have exciting opportunities across other departments including Conference & Events, Reception/Front of House, Spa & Leisure, Kitchen, Housekeeping and Maintenance.
Your commute: We are well served by public transport and are just 20 minutes from J15 of the M4 and J11A of the M5. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Assistant Reception Manager in South Cerney employer: Career Choices Dewis Gyrfa Ltd
De Vere Cotswold Water Park is an exceptional employer that prioritises employee growth and well-being, offering industry-leading training and a supportive work culture. With generous benefits such as complimentary leisure club access, extra paid leave for birthdays, and an annual two-night stay at any De Vere property, we ensure our team feels valued and appreciated. Join us in a stunning location surrounded by nature, where you can develop your career while creating memorable experiences for our guests.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager in South Cerney
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Reception Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to guest service and team management. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for hospitality shine through. Remember, they’re looking for someone who fits into their team culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at De Vere, so keep checking back for that perfect Assistant Reception Manager role!
We think you need these skills to ace Assistant Reception Manager in South Cerney
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Assistant Reception Manager role. Highlight your relevant experience and skills that match what we’re looking for, especially your knack for delivering outstanding guest service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, take some time to research De Vere and its values. Understand their commitment to exceptional guest experiences and how they foster a supportive team environment. This knowledge will help you align your answers with what they’re looking for.
✨Showcase Your Hospitality Experience
Be ready to discuss specific examples from your past roles where you delivered outstanding guest service. Highlight situations where you went above and beyond to meet guests' needs, as this will demonstrate your ability to excel in the Assistant Reception Manager role.
✨Practice Effective Communication
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can build rapport easily during the actual interview.
✨Embrace Technology and Be Open to Learning
Familiarise yourself with common hospitality software, even if you haven’t used Opera before. Show enthusiasm for learning new systems and mention any tech skills you have that could benefit the role. This will highlight your adaptability and eagerness to grow within the company.
