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- Tasks: Lead a team to welcome visitors and ensure an amazing experience at historic properties.
- Company: Join the National Trust and be part of a passionate team.
- Benefits: Competitive salary, flexible hours, and a chance to work in beautiful locations.
- Other info: Enjoy a dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by creating memorable experiences for thousands of visitors.
- Qualifications: Experience in visitor services and strong leadership skills required.
The predicted salary is between 10620 - 10620 £ per year.
We have an exciting opportunity to temporarily lead a team of welcome staff and volunteers at two properties: Lytes Cary Manor and Tintinhull Garden. We’re looking for someone to cover maternity leave for 6 months - 750 hours (average of 4 days/week). As part of the role, weekend working (minimum of 2 weekends out of 4) as well as Bank holiday working is required.
You will welcome our visitors and help them enjoy their visit. You’ll be experienced in managing people and delivering outstanding customer service.
Salary: £10,620 pro rata (FTE £27,612 per annum). The advertised salary for this role will be in effect from 1st April.
Contract: Fixed term contract until 31-Oct-2026.
Hours/working pattern: 750 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary; however, your salary will be paid in 12 equal instalments over the year.
Start date: 1 May 2026 until 31 October 2026.
Provisional Interview Date: 1 April 2026, we will be flexible for redeployees to bring this date forwards as required.
Lytes Cary Manor and Tintinhull Garden are relatively small but busy properties both with a historic house and garden located close to the A303. The team works closely together and across both sites, but you’ll be mainly based at Lytes Cary. Lytes Cary Manor is open from February to November, while Tintinhull Garden opens in April through to September. Both sites are open 7 days/week.
You’ll have overall responsibility for the Welcome team, and their safety and working practices, working closely with the property team to make sure every visitor has a great day. You will have responsibility for the day-to-day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies.
You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery. You will engage with all our visitors to inspire support through membership and help visitors to enjoy their stay. You'll be managing any group bookings and compliance tasks relating to your department.
The Welcome Manager will be part of the Duty Management rota having responsibility for the safe opening and closing of the properties.
Who we're looking for:
- Experienced in visitor services, tourism, heritage or similar situations
- Naturally curious about people, and motivated to give the highest standards of service
- Highly organised
- A confident leader adept at managing financial performance
- Up for a challenge, adaptable and responsive under pressure
Welcome Manager (Band 2) in Somerset employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Manager (Band 2) in Somerset
✨Tip Number 1
Get to know the properties! Before your interview, take a trip to Lytes Cary Manor and Tintinhull Garden. Familiarising yourself with the sites will not only impress the interviewers but also help you understand the visitor experience better.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've successfully managed a team or resolved conflicts. We want to see how you inspire and motivate others, so be ready to share those stories during your chat.
✨Tip Number 3
Prepare for service recovery scenarios! As a Welcome Manager, you'll need to handle tricky situations with grace. Brush up on your problem-solving skills and think about how you'd turn a negative visitor experience into a positive one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at StudySmarter.
We think you need these skills to ace Welcome Manager (Band 2) in Somerset
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let us know why you’re excited about creating memorable experiences for our visitors. Share any relevant experiences that highlight your customer service skills and how you’ve made a difference in previous roles.
Highlight Your Leadership Skills: As a Welcome Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated a team or handled challenges effectively. We want to see how you can inspire others!
Be Organised and Clear: Keep your application neat and structured. Use clear headings and bullet points where necessary. This not only makes it easier for us to read but also shows off your organisational skills, which are key for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Properties Inside Out
Before your interview, make sure you research Lytes Cary Manor and Tintinhull Garden thoroughly. Understand their history, key features, and visitor experiences. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Welcome Manager, you'll be leading a team. Prepare examples of how you've successfully managed people in the past. Think about times when you motivated a team or resolved conflicts. Be ready to discuss your leadership style and how it aligns with delivering outstanding customer service.
✨Demonstrate Your Customer Service Expertise
This role is all about providing an exceptional visitor experience. Come prepared with specific examples of how you've handled challenging customer service situations. Highlight your problem-solving skills and ability to recover from service issues, as this will be crucial for the position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making and judgement. Think about how you would handle various situations, such as managing group bookings or ensuring safety protocols are followed. Practising these scenarios can help you articulate your thought process clearly during the interview.