At a Glance
- Tasks: Deliver outstanding customer service and assist with vehicle rentals from start to finish.
- Company: Join a family-owned global mobility leader with a strong legacy.
- Benefits: Earn £13.25 per hour with flexible shifts and potential for contract extension.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Great communication skills and previous customer service experience are essential.
The predicted salary is between 30000 - 30000 £ per year.
A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Bath Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £13.25 per hour. The number of contracted hours will be 45 per week.
Responsibilities:
- Greet customers warmly upon arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures.
- Deliver and collect vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
Qualifications:
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- Flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Customer Service Representative – Yeovil in Somerset employer: Career Choices Dewis Gyrfa Ltd
Join a family-owned global mobility leader in Yeovil, where we prioritise our employees' growth and well-being. With a strong focus on customer service, you'll be part of a supportive team that values your contributions and offers flexible working hours. Enjoy the stability of a company with a rich legacy and the opportunity to develop your skills in a dynamic environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative – Yeovil in Somerset
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you’ll come across when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is smart and reflects the company vibe. First impressions matter, so let your appearance show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative – Yeovil in Somerset
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and making their experience memorable.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service or retail. We love seeing how your skills match what we're looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them a leader in global mobility. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability and passion for the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple tasks. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
Even if the company has a casual dress code, it's important to present yourself professionally for the interview. Opt for smart-casual attire that reflects your respect for the opportunity and aligns with the company's image.
