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- Tasks: Lead a team to deliver top-notch lawn care services and ensure operational efficiency.
- Company: Join GreenThumb, Europe's largest lawn care company with a stellar reputation.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic role while working outdoors and leading a passionate team.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Enjoy a vibrant work culture with opportunities for training and development.
The predicted salary is between 28000 - 42000 £ per year.
£35,000.00 per year, dependent on experience
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 06/03/2026
About the company:
GreenThumb Limited has built a brand that people admire, and has been making lawns look beautiful, lush and weed free for over 30 years. From its humble beginnings in North Wales, it has grown to become Europe's largest lawn care company, with over 220 branches nationwide and a loyal customer base of over 470,000. GreenThumb’s Corporate Division has expanded significantly over the last 12 months and is now directly responsible for the management of approximately 75,000 customers across 36 branches and 5 geographic regions of the UK.
About the role:
The Branch Operations Manager (BOM) plays a pivotal role in ensuring that lawn treatment services are delivered on a timely, effective and efficient basis to the customers serviced by their respective branch. The BOM’s core role is to manage the Lawn Operative’s day to day activities and to enthuse the team with a determination to provide the best service as representatives of the brand.
The primary focus of the BOM role will be on the close management of the Lawn Operatives to drive operational efficiency, the adoption of best practice and ongoing continuous improvement. In addition to this there will be the need to maintain and develop close relations with Head Office based support functions including Customer Services, Human Resources, Technical Services and Operations.
As Lawn Operatives are ambassadors of the GreenThumb brand, the BOM holds a key role in ensuring the Lawn Operatives provide the best treatment service to our customers. With this in mind it is anticipated that the BOM should be spending at least 50% of their time overseeing the treatment of lawns by the Lawn Operatives or directly treating lawns.
- Manage, develop, motivate and support a team of Lawn Operatives
- Manage the day to day operations of the branch
- Ensure compliance by the Lawn Operatives with GreenThumb’s Method, Service Level Agreement, Employee Handbook, Lawn Operative Minimum Expectations and Health and Safety procedures
- Personally complete crew runs as necessary in order to assist the branch in the delivery of its monthly performance targets
- Ensure day to day scheduling/crew runs are completed by all crewmen and targets met
- Actively promote, coach and mentor team members on best practice
- Liaise with Head Office, GTA and HR on the recruitment, interviewing and training of Lawn Operatives
- Ensure scheduled crew runs are appropriate and effectively communicated to the Lawn Operatives
- Ensure that customer advance notifications are completed on a timely basis
- Support and line manage Lawn Operative’s achievement of daily and weekly treatment values
- Manage and drive continuous improvement of product knowledge and knowledge of weeds, disorders and diseases within the team
- Be an ambassador and coach others to raise awareness of the GreenThumb brand
- Ensure vehicles, equipment and machinery are clean, serviced and maintained
- Ensure that the correct PPE is worn by Lawn Operatives at all times
- Ensure the Lawn Operatives demonstrate a professional image at all times
- Improve the customer service rating of the branch and customer retention through excellent service delivery
- Positively resolve customer queries, complaints and service calls
- Visit customers as required to provide sales estimates, quotes and canvassing
- Hold regular team meetings, one to one’s, reviews, appraisals and tool box talks with the Lawn Operatives
- Identify any training needs of the team and arrange or deliver appropriate training
- Collect and reconcile cheques and cash payments received from customers
- Place orders for fertiliser and other items of stock, equipment and consumables
- Manage the stock held at the branch in line with NSK requirements
- Monitor and produce reports for the Regional Manager on individual and branch performance as required
- Ensure crew runs are accurately reconciled on a daily basis
- Operate within the agreed branch/hub budget
- Accurately record and monitor staff attendance including overtime, banked hours, holidays and absence
- Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment
PERSON SPECIFICATION:
- Good written and communication skills
- The ability to manage and motivate employees, encouraging engagement and new ideas
- Ability to maintain and forge good working relationships with all customers and stakeholders
- Flexibility to travel, work outside standard hours if required and to work occasional weekends if necessary
- Full, UK driving licence
- Eligibility to work in the UK
- PA1 and PA6 training provided
- NSK Trained
- Managing a team
- Health and safety
- Coaching and mentoring
- Excellent customer service and retention
- Budgets/cash handling and processes
- Stock control
- Use of continuous improvement tools and techniques
- Lawn treatment or similar experience
Branch operations manager in Somerset employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch operations manager in Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at GreenThumb. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching GreenThumb’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for lawn care and how you can contribute to the team’s success.
✨Tip Number 3
Practice common interview questions and have your own ready. Think about how your experience aligns with the Branch Operations Manager role and be ready to share specific examples of how you've managed teams and improved operations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace Branch operations manager in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Operations Manager role. Highlight your experience in managing teams, customer service, and any relevant lawn care knowledge. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at GreenThumb. Let us know what excites you about working with us!
Showcase Your Communication Skills: Since good written communication is key for this role, make sure your application is clear and concise. We appreciate well-structured applications that reflect your ability to communicate effectively with both customers and team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the GreenThumb family!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand GreenThumb's services and values. Familiarise yourself with their lawn treatment processes and how the Branch Operations Manager fits into the bigger picture. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Branch Operations Manager, you'll be managing a team of Lawn Operatives. Be prepared to discuss your previous experience in leading teams, motivating staff, and driving operational efficiency. Use specific examples to illustrate how you've successfully managed people and improved performance in past roles.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think about potential challenges you might encounter in this role and how you would address them. Practising these scenarios can help you respond confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the company's future plans, team dynamics, or how success is measured in the role. Asking questions not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
