At a Glance
- Tasks: Lead a dynamic helpdesk team to deliver top-notch maintenance services.
- Company: Join a forward-thinking company in Birmingham with a focus on teamwork.
- Benefits: Gain valuable experience, develop leadership skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and development in a fast-paced environment.
- Why this job: Make a real difference by improving service delivery and enhancing team performance.
- Qualifications: Strong leadership skills and experience in helpdesk operations are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Helpdesk Supervisor is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools
Helpdesk Supervisor (Administration) in Smethwick employer: Career Choices Dewis Gyrfa Ltd
As a Helpdesk Supervisor in Birmingham, you will join a dynamic team dedicated to delivering exceptional maintenance services across the estate. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your role. With a focus on compliance and continuous improvement, we offer a supportive environment where your leadership skills will be valued and recognised.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Supervisor (Administration) in Smethwick
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect better during the conversation.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership and problem-solving skills.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about asking about team dynamics or future projects.
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your discussion. It’s a great way to reinforce your interest and keep you top of mind!
We think you need these skills to ace Helpdesk Supervisor (Administration) in Smethwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Helpdesk Supervisor role. Highlight your leadership experience and any relevant helpdesk operations you've managed, especially with CAFM systems like Maximo.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved service delivery in previous roles. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application showcases your ability to engage with stakeholders effectively. Use clear and concise language, and don’t shy away from sharing instances where you’ve successfully communicated complex information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Helpdesk Supervisor. Brush up on your knowledge of CAFM systems like Maximo, and be ready to discuss how you've managed helpdesk operations in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management abilities. Think about times when you’ve successfully led a team or improved service delivery, and be ready to share those stories.
✨Communicate Clearly
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Be prepared to discuss how you’ve engaged with stakeholders and resolved conflicts in previous positions.
✨Be Data Savvy
Familiarise yourself with KPIs and reporting tools. Be ready to talk about how you’ve used data to drive continuous improvement in your previous roles, as this will show your analytical skills and attention to detail.
