At a Glance
- Tasks: Respond to alarms and manage calls while ensuring safety and compliance.
- Company: Join a supportive team in a dynamic control room environment.
- Benefits: Enjoy competitive pay, training, and perks like discounts and free parking.
- Other info: Flexible working options available from day one.
- Why this job: Make a difference by ensuring safety and security for clients and communities.
- Qualifications: Strong communication skills and ability to thrive in fast-paced settings.
The predicted salary is between 28000 - 28000 £ per year.
Hours: Monday-Friday 8am-4pm
Salary: £13.45 p/h
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits including access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
Main Duties:
- Life and property alarm response and emergency service engagement.
- Managing high levels of incoming and outgoing telephone calls to both clients and branches.
- Utilise software to ensure the required monitoring and compliance standards are met.
- Work as part of a monitoring team liaising with different branches nationally.
- Follow correct procedures for incident reporting and real time monitoring.
- Work as part of a team, communicating effectively with team members and others.
- Carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
- Undertake additional duties in line with management requests as required.
- Comply with ISO 27001 standards and procedures.
- Meeting individually set KPIs.
- Stay current with system information, changes, and updates.
What we are looking for:
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Desired Experience:
- Alarm receiving centre
- Retail
- Call centre
- Customer service
Essential:
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
- Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
- We will consider flexible working requests from day one of employment.
Control Room Operator in Smethwick employer: Career Choices Dewis Gyrfa Ltd
As a Control Room Operator, you will join a friendly and supportive team dedicated to ensuring safety and compliance. Our company offers a competitive salary, extensive training and career development opportunities, and a range of benefits including access to online GP services and discounts on various services. Located in a dynamic environment, we prioritise employee growth and foster a culture of teamwork and professionalism, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator in Smethwick
✨Join Security Community Events
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Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Career Choices Dewis Gyrfa Ltd. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Career Choices Dewis Gyrfa Ltd
Don’t forget to apply for the Control Room Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Career Choices Dewis Gyrfa Ltd.
We think you need these skills to ace Control Room Operator in Smethwick
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Career Choices Dewis Gyrfa Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Career Choices Dewis Gyrfa Ltd.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Career Choices Dewis Gyrfa Ltd.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Career Choices Dewis Gyrfa Ltd.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Career Choices Dewis Gyrfa Ltd.
