At a Glance
- Tasks: Support staff and participants with administrative tasks and quality compliance checks.
- Company: Dynamic organisation focused on community support and professional development.
- Benefits: Generous leave, private medical insurance, and online shopping discounts.
- Other info: Inclusive recruitment process with support available for all applicants.
- Why this job: Make a difference while developing your organisational and customer service skills.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
The predicted salary is between 25000 - 25000 £ per year.
- Job Details
- Service
- Coordinator
Location: Skelmersdale (Fixed Site Worker with some organised travel across the North-West)
- Working
- Pattern: Monday to Friday / 9am - 5pm
The Service Coordinator will provide professional support to staff, participants & managers.
- offering a range of general administrative activities.
- What Youll Be Doing: Quality & Compliance
- Support the quality and compliance of participant records by completing checks on all paperwork and electronic records.
- Operations and Reporting
- This is a customer facing role; including regular contact with Participants & External Stakeholders (including Combined Authority Leads, Job Centre contacts and other affiliated organisations Administrative Support.
- To support the Team by organising & managing documentation, handling payments, setting up suppliers on the system, processing contracts and other clerical work.
- What Youll Bring
Ability to travel across multiple sites; planned with occasion Adhoc requirements Proven experience in a customer facing role & strong organisational background (including diary management, liaising with multiple parties and relationship Management Ability to handle multiple priorities for on time delivery of the highest quality in a fast-paced environment A good level of IT literacy, including Microsoft Excel.
Benefits
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
- EAP Support programme available 24/7, including 6 free counselling sessions.
- Private medical insurance and life assurance.
- Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
- Eyecare vouchers to help with glasses or eye care.
- Online Shopping discounts Cycle to Work scheme and travel season ticket loan.
- Long service awards to celebrate your commitment.
- Salary Finance offering financial education and advice.
- The opportunity to purchase extra benefits like critical illness cover and dental insurance.
- We understand that everyones journey is different, and were committed to making our recruitment process as inclusive and accessible as possible.
- If you require any support or adjustments - whether thats help with the application, interview format, or anything else - were here to listen and work with you to find the best approach.
- Our goal is to ensure you can showcase your skills and potential in a way that works for you.
- #J-18808-Ljbffr
Service Coordinator in Skelmersdale employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an exceptional employer that champions innovation and strategic growth within a collaborative environment. Employees benefit from a strong focus on professional development, competitive remuneration, and the opportunity to make a significant impact in the European market. With a commitment to fostering high-value partnerships, this role offers a unique chance to thrive in a dynamic and supportive workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Skelmersdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Skelmersdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
