Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for engineers and customers, monitoring live alarms and investigating faults.
- Company: Join Veolia, a leader in resource management with a commitment to sustainability.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and ongoing training opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Customer service experience and good IT skills; mechanical knowledge is a plus.
- Other info: Flexible hybrid work model with a focus on inclusivity and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Salary: £30,000 per annum (rising to £32,000 after probation) and Veolia benefits.
Hours: 40 per week. Rotating shift pattern consisting of days and nights followed by 18 days scheduled holiday.
Location: Cannock, Staffordshire, WS11 8JP / Remote Hybrid
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.
What you’ll be doing:
- Being first in line speaking to engineers and customers on the telephone, investigating faults on our combined heat and power generators.
- Monitoring live alarms for our industrial assets (full training provided).
- Completing scheduled and ad-hoc reporting.
- Using Google, Access and other BI tools to assess asset performance.
- Supporting Veolia's crisis management process.
- Adhering to written procedures when carrying out tasks.
- Training is approximately the first six weeks.
What we’re looking for:
- Previous customer focus, call handling experience.
- Good IT skills including Excel / analysis.
- Problem solving experience.
- Analytical skills and mechanical engineering knowledge is an advantage.
What we offer:
- Annual leave is built into the shift pattern.
- Access to our people’s pension scheme.
- Free physiotherapy service.
- Discounts on everything from groceries to well-known retailers.
- Access to a range of resources to support your physical, mental and financial health.
- Ongoing training and development opportunities, allowing you to reach your full potential.
We are committed to equal opportunity and an inclusive workplace. We are Disability Confident and will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme and meet the minimum criteria for our roles.
Apply today, so we can make a difference for generations to come. We are proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025, reflecting our commitment to our people and to a rewarding, purposeful career.
Site Monitoring Call Operator employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Monitoring Call Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Veolia and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and problem-solving, as these are key for the Site Monitoring Call Operator role.
✨Tip Number 3
Show off your tech skills! Since the job involves using Google, Access, and other BI tools, be ready to discuss your experience with these. Maybe even bring examples of how you've used them in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join us at Veolia!
We think you need these skills to ace Site Monitoring Call Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your customer focus and call handling experience, as well as any relevant IT skills. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We value analytical skills and problem-solving experience, so don’t be shy about sharing your successes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and it helps us keep everything organised. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the role of a Site Monitoring Call Operator. Familiarise yourself with combined heat and power generators, as well as the types of faults you might encounter. This will help you speak confidently about how you can contribute to the team.
✨Show Off Your Customer Skills
Since this role involves speaking to engineers and customers, be ready to share examples of your previous customer service experience. Highlight any call handling situations where you successfully resolved issues or improved customer satisfaction.
✨Brush Up on Your IT Skills
The job requires good IT skills, especially in Excel and other BI tools. Before the interview, practice using these tools to analyse data or create reports. Being able to demonstrate your proficiency will set you apart from other candidates.
✨Prepare for Problem Solving
Expect questions that assess your problem-solving abilities. Think of specific instances where you've tackled challenges, particularly in a mechanical or analytical context. This will show that you can think on your feet and handle the demands of the role.
