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- Tasks: Manage calls and emergencies, ensuring smooth communication in a busy hospital environment.
- Company: Join The Shrewsbury and Telford Hospital NHS Trust, dedicated to compassionate patient care.
- Benefits: Comprehensive training, flexible shifts, and the chance to make a real difference.
- Other info: Full training provided; join us in making healthcare better for everyone.
- Why this job: Be the vital link in patient care, working in a supportive and dynamic team.
- Qualifications: Strong multitasking skills and a calm demeanour under pressure.
The predicted salary is between 29970 - 36483 £ per year.
Often referred to as the Hub of the Hospital, Switchboard is open 24‑7, 52 weeks of the year. Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible. We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Key Responsibilities
- General call taking dealing with emergency calls, Rota watch relating to on‑call staff Stanley Blick paging system.
- To operate a Net call telephone system without supervision.
- To operate the bleep system, issue and re‑programme bleeps in the absence of the Supervisor.
- To assist with telephone enquiries from members of the Trust, general public, GPs, hospitals and other organisations.
- To take part in a rota system, covering 24‑hours, 7 days per week.
- To be knowledgeable and fully competent in answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing, trauma, paediatric emergencies and major incidents.
- To monitor all audible alarms and, in the event of the alarms being activated, inform the appropriate staff.
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non‑clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times. We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care. Effective communication is central to safe and high‑quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding. By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
We are a small team operating across both sites across The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital. Full training will be given.
For full duties and responsibilities please refer to the attached document entitled Job Description.
Switchboard Operator | The Shrewsbury and Telford Hospital NHS Trust employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator | The Shrewsbury and Telford Hospital NHS Trust
✨Tip Number 1
Get to know the hospital's values and mission. When you’re chatting with them, show that you understand their commitment to compassionate care. It’ll help you stand out as someone who truly gets what they’re about!
✨Tip Number 2
Practice your multitasking skills! You might want to simulate a busy switchboard environment at home. The more comfortable you are handling multiple calls and situations, the better you’ll perform during any practical assessments.
✨Tip Number 3
Be ready to demonstrate your calmness under pressure. Think of examples from your past where you’ve had to stay cool in a crisis. Share these stories during your interview to show you can handle the heat!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at The Shrewsbury and Telford Hospital NHS Trust.
We think you need these skills to ace Switchboard Operator | The Shrewsbury and Telford Hospital NHS Trust
Some tips for your application 🫡
Show Your Multitasking Skills: In your application, highlight any experience you have with multitasking, especially in high-pressure situations. We want to see how you can juggle multiple tasks while keeping a cool head!
Emphasise Compassionate Care: Make sure to mention your commitment to compassionate care. We value candidates who understand the importance of treating patients and colleagues with dignity and respect, so share examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Switchboard Operator. Familiarise yourself with the key tasks like handling emergency calls and operating the bleep system. This will help you demonstrate your knowledge and show that you're ready to step into the role.
✨Showcase Your Multitasking Skills
During the interview, be prepared to discuss examples of how you've successfully managed multiple tasks at once. Use specific scenarios where you remained calm under pressure, as this is crucial for the role. Highlighting your ability to juggle various responsibilities will impress the interviewers.
✨Emphasise Compassionate Communication
Since effective communication is central to the role, think of instances where you've shown empathy and understanding in your previous experiences. Be ready to explain how you listen attentively and respond to concerns, as this aligns perfectly with the Trust's values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they handle high-pressure situations. This shows your genuine interest in the position and helps you gauge if the environment is the right fit for you.