At a Glance
- Tasks: Welcome patients and manage their appointments with care and efficiency.
- Company: Join the Shrewsbury and Telford Hospital NHS Trust, a leader in compassionate healthcare.
- Benefits: Enjoy great career prospects, work-life balance, and professional development opportunities.
- Other info: Experience a dynamic environment in a beautiful location with state-of-the-art facilities.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Strong communication skills and ability to work both independently and as part of a team.
The predicted salary is between 37338 - 44962 £ per year.
We are looking for enthusiastic and motivated individuals to support our Patient Access Team covering Reception Areas within The Royal Shrewsbury and Telford Hospitals Trust. The required hours to be worked within Receptions would be: Some evenings 4pm - 8pm Monday to Friday and/or Saturday and/or Sundays: 8am - 4pm.
The successful candidates will have the ability to work autonomously as well as part of a bigger team. PAC Support Services Team provide support for the majority of outpatient clinics at both The Royal Shrewsbury Hospital (RSH) and The Princess Royal Hospital (PRH).
This role will involve meeting and greeting patients at the time of attendance and ensuring that they are booked into a clinic upon arrival, also ensuring notes are ready for the clinical staff. The attendance will also need to be completed using the Trust’s Patient Administration System.
As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with extensive experience and a commitment to ensuring organisational success.
The post holder would be expected to use the Trust’s Patient Administration System (PAS) SEMA, within all areas of Health Records and Patient Access; this will require extensive use of a VDU, keyboard skills daily. Responsibilities include:
- Receive, sort and deliver patient records to all wards and departments, including peripheral buildings as instructed by the Medical Records Supervisor.
- Responsible for the provision of a comprehensive day to day health library service.
- Meet performance standards specific to the area they are working in.
- Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines.
- Be aware of and work within the Trust’s Health & Safety policy at all times.
- A combination of sitting, standing, excessive walking and physical effort involving moving and handling will be required.
The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns, we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.
Our Poppy’s Promise Commitment: We believe that compassionate care sits at the heart of everything we do. Every member of our team, clinical or non-clinical, plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times. We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding. By joining our team, you are committing to uphold these values ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
For full duties and responsibilities please refer to the attached document entitled Job Description.
Receptionist - Patient Access | The Shrewsbury and Telford Hospital NHS Trust employer: Career Choices Dewis Gyrfa Ltd
The Shrewsbury and Telford Hospital NHS Trust is an exceptional employer that prioritises career development and work-life balance, offering a supportive environment in one of the UK's most picturesque locations. With state-of-the-art facilities and a dedicated team, employees are encouraged to grow professionally while embodying the Trust's commitment to compassionate care and effective communication. Join us to make a meaningful impact in healthcare while enjoying the benefits of a friendly and collaborative workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Patient Access | The Shrewsbury and Telford Hospital NHS Trust
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Career Choices Dewis Gyrfa Ltd.
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Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
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We think you need these skills to ace Receptionist - Patient Access | The Shrewsbury and Telford Hospital NHS Trust
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Career Choices Dewis Gyrfa Ltd, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Career Choices Dewis Gyrfa Ltd where specific skills might be in demand.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
