At a Glance
- Tasks: Be the friendly face of our community, welcoming visitors and managing enquiries.
- Company: Join Shropshire Community Leisure Trust, a leader in promoting active lifestyles.
- Benefits: Enjoy a supportive culture, mentoring, and clear development opportunities.
- Other info: Be part of a top 1% international employer with excellent career growth.
- Why this job: Make a real impact by creating a positive environment for our community.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Ready to impact a better future? Here at Shropshire Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Receptionist to join our team.
As a receptionist in our team, you'll be the first point of contact for visitors and callers, delivering a professional and welcoming experience while supporting the smooth day-to-day running of the facility. You'll play an important role in ensuring every interaction reflects care, trust, and high service standards. In this role, your work will have a direct impact on the people and communities we serve. By providing clear information, maintaining strong relationships, and supporting colleagues, you'll help create a positive, organised environment where customers feel valued and supported.
What you'll do as a Receptionist
- Provide a high level of customer service, both face to face and over the telephone
- Welcome visitors, manage enquiries, and direct customers appropriately
- Support the day-to-day running of reception, ensuring a professional and organised environment
- Follow health and safety procedures and company policies at all times
- Handle cash and complete financial processes accurately where required
- Build positive relationships with customers, colleagues, and external stakeholders
Does this sound like you? You’ll be a great fit for this role if you have:
- Experience delivering customer service in a front-facing or telephone-based role
- Confidence handling enquiries calmly and professionally in a busy environment
- Strong communication skills and the ability to build trust with a wide range of people
- Attention to detail, including experience handling cash or administrative tasks
- A proactive approach and willingness to support colleagues when needed
Discover all you need to keep growing. We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
Receptionist in Shrewsbury employer: Career Choices Dewis Gyrfa Ltd
At Shropshire Community Leisure Trust, we pride ourselves on fostering a vibrant and inclusive work environment where every team member plays a vital role in promoting active, healthy lifestyles. As a Receptionist, you'll not only be the welcoming face of our community but also benefit from a supportive culture that prioritises employee growth through mentoring and training opportunities. Join us in making a meaningful impact while enjoying a fulfilling career in a friendly and dynamic setting.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Shrewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Shrewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
